Summary
Overview
Work History
Skills
Timeline
Generic

Cristal Valverio Bibiano

Lincolnton,NC

Summary

Bi-lingual dedicated billing specialist offering well-honed account management experience. Organizational and problem-solving skills to maintain billing and decrease collections. Skilled in maintaining precise records and building relationships with clients. Also a versatile and flexible administrative worker bringing valuable experience in administrative roles, including Receptionist, Customer Service Representative and Long Term Care Billing. Possessing uncompressing work ethic, time management, organization, and prioritization qualities.

Overview

2
2
years of professional experience

Work History

Business Office Coordinator

Lincolnton Rehabilitation Center
Lincolnton, NC
03.2022 - Current
  • Contact customer to obtain and submit payments.
  • Utilized PCC to gather patients information, write in patients file, collection letters, and billing.
  • Verify patients insurance coverage, created financial plan according to treatment.
  • Contacted insurance providers to verify insurance and obtain billing
  • Answered customers invoice questions and resolved issues discovered during invoice and collection process.
  • Applied billing adjustments to resolve discrepancies
  • Following up on a monthly basis ensuring the balances are paid up. and decrease collections
  • Weekly collection calls to family members or alert resident
  • Assisting the facility in securing Medicaid approval for the residents that are in need of LTC Medicaid.
  • Communicates the back and forth of the Medicaid application with the case workers at the DSS office, facility and family to gather all needed information for approval.

Receptionist

Lincolnton Rehabilitation Center
Lincolnton, NC
11.2021 - 03.2022
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

Skills

  • Educating families
  • Work ethic
  • Managing records
  • Communication
  • Coordinating services
  • Problem resolution
  • Team collaborating
  • Reliable and trustworthy

Timeline

Business Office Coordinator

Lincolnton Rehabilitation Center
03.2022 - Current

Receptionist

Lincolnton Rehabilitation Center
11.2021 - 03.2022

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Cristal Valverio Bibiano