Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cristal Vargas

Orlando,FL

Summary

Results-oriented professional with a proven track record in leadership and team management. Experienced in driving business performance, maximizing revenue, and delivering exceptional customer service. Strong problem-solving, communication, and organizational skills.

Overview

8
8
years of professional experience

Work History

Multi-Unit Manager

XpresSpa
06.2022 - Current
  • Oversee operations of three spa locations, ensuring consistent delivery of high-quality services and exceptional customer experiences
  • Develop and implement strategies to drive revenue growth, increase client base, and maximize profitability across all locations
  • Coach and mentor team members to enhance their skills and performance to achieve sales targets
  • Foster a positive work culture that promotes work-life balance and employee satisfaction
  • Implement standardized operational procedures and policies to streamline workflows and enhance efficiency and productivity
  • Manage inventory, ensuring accurate tracking, replenishment, and optimization of stock levels
  • Collaborate with marketing team to develop and execute marketing campaigns, promotions, and events to attract new clients and retain existing ones
  • Monitor financial performance, analyze key metrics, and prepare reports to assess performance and identify areas for improvement
  • Manage payroll processes, including timesheet verification and submission, monitor hours scheduled vs actual to ensure accurate payroll processing
  • Handle PTO requests from employees, ensuring proper documentation and approval
  • Maintain accurate records of employee attendance, vacations, and sick leave
  • Collaborate with HR department to ensure compliance with labor laws and company policies
  • Maintain strong relationships with vendors, suppliers, and industry professionals to ensure the availability of quality products and services.

Social Media Moderator / Customer Satisfaction Team Lead

Ibotta
07.2019 - 06.2022
  • Managed and maintained social media platforms such as Facebook, Instagram, and Twitter to ensure timely and professional responses to customer inquiries, comments, and complaints
  • Monitored and responded to customer reviews, feedback on app stores (e.g., Google Play Store, Apple App Store) to address concerns and provide assistance
  • Collaborated closely with the marketing team to ensure consistent messaging and brand voice across all social media platforms, aligning with Ibotta’s marketing campaign and promotions
  • Handled customer issues and resolved complaints in a prompt and satisfactory manner, providing excellent customer service and maintaining a positive brand image
  • Monitored and ensured adherence to SLAs to maintain timely and efficient resolutions for customer issues and inquiries
  • Assisted customers with online shopping inquiries on Ibotta’s platform, including offers, order status, returns/refunds, providing accurate and detailed information to enhance the customer experience
  • Engaged with customers through social media interactions, fostering a sense of community and building brand loyalty by addressing their concerns and promoting Ibotta’s features and benefits
  • Investigated issues within the company's app and implemented strategies for improvement
  • Documented customer information accurately and securely.

Lead Teller

Wells Fargo
09.2016 - 04.2019
  • Executed various customer transactions with high accuracy
  • Provided exceptional customer service by resolving inquiries, addressing complaints, and assisting with complex banking transactions
  • Identified sales opportunities and referred customers to financial services
  • Trained and mentored teller staff, ensuring adherence to bank policies, procedures, and regulatory guidelines
  • Monitored security and customer behaviors to prevent theft
  • Conduct regular audits to ensure cash handling procedures and security measures are followed
  • Collaborated with branch management to develop and implement strategies to meet sales goals and promote customer retention
  • Assist in opening and closing procedures, including balancing cash drawers, and preparing daily deposits.

Education

Skills

  • Leadership and team management
  • Effective communication and interpersonal skills
  • Sales and marketing experience
  • Financial management and budgeting
  • Strong organizational and time management abilities
  • Strong problem-solving and decision-making skills
  • Ability to work in a fast-paced environment and manage competing priorities
  • Tech-savvy, familiar with trending software and programs, typing speed: 60 WPM
  • Fast and self-learner
  • Sales Growth
  • Staff Development

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Multi-Unit Manager

XpresSpa
06.2022 - Current

Social Media Moderator / Customer Satisfaction Team Lead

Ibotta
07.2019 - 06.2022

Lead Teller

Wells Fargo
09.2016 - 04.2019

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Cristal Vargas