Cristal E. Vazquez Arredondo
Paterson,NJ
Summary
Proven expertise in ramp service and customer satisfaction, demonstrated through impactful roles at United Airlines and beyond. Skilled in aircraft marshalling and problem-solving, I consistently enhance safety and operational efficiency. My adaptability and dedication to excellence have driven significant improvements in service delivery and team performance, embodying a results-driven approach without exceeding a numerical percentage. Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation.
Overview
5
5
years of professional experience
Work History
Ramp Agent
United Airlines
05.2022 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 8 daily flights.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Enhanced ramp safety by enforcing strict adherence to protocols and conducting regular inspections.
- Minimized risk of damage to aircrafts by using protective measures during marshalling activities.
Fulfillment Expert
Amazon
09.2020 - 01.2021
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Facilitated strong communication between the fulfillment department and other company departments, ensuring seamless collaboration in support of overall business objectives.
Cashier
Super Supermarket
06.2019 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Bachelor of Science - Health Information Management
Kean University
Union, NJ05.2026
High School Diploma -
John F. Kennedy High School
Paterson, NJ06.2020
Skills
- Problem-Solving
- Loading and unloading
- Ramp service
- Aircraft Marshalling
- Safety Procedures Compliance
- Customer Service
- Ramp Security
- Flexible Schedule
- Aviation regulations
- Passenger Assistance
- Aircraft Safety Checks
- FAA Regulations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Ramp Agent
United Airlines
05.2022 - Current
Fulfillment Expert
Amazon
09.2020 - 01.2021
Cashier
Super Supermarket
06.2019 - 05.2020
Bachelor of Science - Health Information Management
Kean University
High School Diploma -
John F. Kennedy High School
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