Cristal Velazquez
Houston
Summary
Results-driven professional with expertise in customer relationship building and client management. Known for maintaining professionalism under pressure and enhancing team collaboration to drive business success.
Overview
5
5
years of professional experience
Work History
Partner
Starbucks
Houston, TX
03.2026 - Current
- Supervised daily operations ensuring efficient workflow and high-quality customer service.
- Enhanced team collaboration through effective communication and conflict resolution strategies.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
Sales Associate
Irene's Jewelry Boutique
Houston, TX
01.2021 - 05.2024
- Managed customer interaction tracking through CRM software, resulting in increased data accuracy and streamlined reporting.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Rose M Avalos P-Tech
Houston, TXAssociate of Applied Science - Construction Management
Lone Star College
Houston, TX2028
Skills
- Customer relationship building
- Marketing
- Performance analysis
- Knowledgeable in [software]
- Proficient in [software]
- Innovation mindset
- Client relationship management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Partner
Starbucks
03.2026 - Current
Sales Associate
Irene's Jewelry Boutique
01.2021 - 05.2024
High School Diploma -
Rose M Avalos P-Tech
Associate of Applied Science - Construction Management
Lone Star College