Cristal Villa
Pasadena,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and loan processing. Excelled in multitasking, organizational skills, and credit analysis, enhancing customer satisfaction. Proven track record in administrative support and data entry, achieving high accuracy and efficiency in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Senior Assistant Manager
Security Finance, Financial Services
05.2018 - 05.2023
- Provided service to customers for installment loans, and performed a variety of clerical duties related to loan processing.
- Maintained accuracy in data entry when taking over the phone, online, and in person loan applications.
- Conducted thorough credit analysis to minimize risk of default, protecting the financial institution''s interests.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Assisted in processing, closing and explaining contracts.
- Managed approximately 120+ incoming and outgoing calls from customers.
Customer Service Representative
Loan Star Title Loans
05.2011 - 12.2012
- Ensure all documents are authentic and vehicle titles are clear.
- Completed evaluation of vehicle to submit to lender for approval of loan amount requested based on blue book value.
- Provided excellent customer service during the loan process, from initial inquiry to closing, ensuring a seamless experience for clients.
- Prepared documentation to send vehicle title to tax office to add lien holder.
Scanning Coordinator
Seller Bros
01.2009 - 02.2011
- Enhanced inventory accuracy by diligently scanning and updating product information in the system.
- Ensured customer satisfaction with accurate pricing by regularly auditing shelf tags and updating prices as needed.
- Managed a high level of attention to detail in recording and maintaining accurate product data, resulting in minimal errors and discrepancies.
Front End Supervisor
Seller Bros
07.2008 - 01.2009
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Created employee schedules
- Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
Education
High School Diploma -
Milby High School
Houston, TXSkills
- Professional telephone demeanor
- Multitasking and Organization
- Administrative Support
- Data entry proficiency
- Credit and collections
- Documentation and Recordkeeping
- Staff Training
Languages
Spanish
Native or Bilingual
Timeline
Senior Assistant Manager
Security Finance, Financial Services
05.2018 - 05.2023
Customer Service Representative
Loan Star Title Loans
05.2011 - 12.2012
Scanning Coordinator
Seller Bros
01.2009 - 02.2011
Front End Supervisor
Seller Bros
07.2008 - 01.2009
High School Diploma -
Milby High School
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