Cristal Villaman
Tampa,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Volunteer
Feeding Tampa Bay
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Offered support and assistance to community members.
- Established and maintained relationships with fellow volunteers and organizational stakeholders.
- Checked dates on shelf inventory to identify expired goods, discarding when necessary to maintain only inventory safe for consumption.
- Sorted and packed donated food items to ship to families in need.
Barista
Capital One Cafe
02.2024 - Current
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
Hospital Volunteer
St. Joseph's Hospital and Medical Center
02.2023 - 11.2023
- Answered visitor questions, offered directions and escorted to destination.
- Provided reception support and gave general information to visitors and families.
- Performed general cleaning duties, keeping work areas clean and organized.
- Improved quality of patient care by engaging with patients and families.
- Supported nursing staff by working on variety of projects to enhance department.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Helped transport patients and assisted with discharges.
- Transported patients and helped with discharge procedures.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Education
High School Diploma -
Digital Academy of Florida
06.2023
Skills
- Bilingual in English and Spanish
- Clerical and Administrative Support
- Family and Guest Support
- Proficient in Microsoft Office Products
- Independent and Self-Directed
- Communication and Interpersonal Skills
- Flexible Schedule
- Cleaning and Sanitizing
- Customer Queries and Response
- Visitor Check-in
- Answering Phones
- Clerical Support
Certification
Allied health
Languages
Spanish
Professional Working
Timeline
Barista
Capital One Cafe
02.2024 - Current
Hospital Volunteer
St. Joseph's Hospital and Medical Center
02.2023 - 11.2023
Volunteer
Feeding Tampa Bay
High School Diploma -
Digital Academy of Florida
Allied health
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