Summary
Overview
Work History
Education
Skills
Special Training
References
Certification
Timeline
Generic

Cristal Wells

Summary

Energetic Chef Manager known for building dynamic culinary teams and being an effective recruiter and mentor. Offering outstanding inventory control and budget oversight.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Chef Manager

Sodexo USA
05.2022 - Current
  • Successfully balanced diverse responsibilities including menu design, staff training, budget management, and event coordination.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
  • Consistently met budgetary goals by carefully monitoring expenses and adjusting menu pricing as needed.
  • Developed close relationships with suppliers to source best ingredients.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Conducted regular equipment maintenance checks to ensure efficient functionality and reduce downtime due to malfunctions.
  • Assisted with menu development and planning.
  • Effectively managed food allergen and cross-contamination concerns, ensuring the safety of patrons with dietary restrictions.

Food Service Supervisor

Sodexo USA
09.2020 - 05.2022
  • Developed new menu items that catered to diverse clientele tastes while staying within budget constraints.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
  • Managed catering orders effectively, ensuring timely delivery of large-scale meals without compromising quality or presentation standards.
  • Monitored food inventory and supplies to prevent waste.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Created new recipes, outlined steps, and training staff on correct preparation.

Assistant Manager of Customer Relations

Old Navy, Gap Inc.
02.2015 - 09.2022
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Defined clear targets and objectives and communicated to other team members.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Monitored security to protect employees, customers and property.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Developed strategy to increase sales and drive profits.

Production Manager 2

Mount Washington Pediatric Hospital
09.2006 - 12.2015
  • Managed budget based full-service kitchen of 10 employees
  • Taught and developed new-upcoming cooks and kitchen staff on proper food handling and safety awareness
  • Conducted and led hands-on training for new sale items of each day of service
  • Promoted and generated sales for café service and budgeted vendor expenses for on-site client
  • Completed monthly inventory for shrink-loss with the director
  • Conducted and monitored patient tray lines production for quality and temperature standards check before service.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Updated logs and submitted timely reports detailing activities in line with regulatory standards.

Education

Majored in Culinary Arts and Business. -

JOHNSON AND WALES UNIVERSITY
Norfolk, VA
05.2001

High School Diploma received. -

MERGENTHALER VOC-TECH SENIOR HIGH SCHOOL
Baltimore, MD
06.1999

Skills

  • Performance Improvement
  • Food procurement
  • Food Handlers Card
  • Coaching and Mentoring
  • Food spoilage prevention
  • Quality Control
  • Kitchen Staff Management
  • Customer Service
  • BOH Operations
  • Workflow Optimization
  • Portion and cost control
  • Staff Recruiting and Hiring

Special Training

  • Dale Carnegie Customer Relations Training, 07/2002, 07/2004
  • Microsoft Windows Training, 04/2011

References

  • Keith Farrar, Sodexo OPS Manager-667-379-3467
  • Troy Williams Sodexo General Manager-240-508-7459
  • Shawnette Chappell Aramark Food Service Manager-443-889-7579

Certification

  • Allergen Training - 2023
  • Serve Safe 2024

Timeline

Chef Manager

Sodexo USA
05.2022 - Current

Food Service Supervisor

Sodexo USA
09.2020 - 05.2022

Assistant Manager of Customer Relations

Old Navy, Gap Inc.
02.2015 - 09.2022

Production Manager 2

Mount Washington Pediatric Hospital
09.2006 - 12.2015

Majored in Culinary Arts and Business. -

JOHNSON AND WALES UNIVERSITY

High School Diploma received. -

MERGENTHALER VOC-TECH SENIOR HIGH SCHOOL

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Cristal Wells