Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristal Wildman

Swanton,MD

Summary

Very well organized in paper work in an office setting. I have experience in medical and in retail. Currently working as a Medication Technician at Westmar Middle School through Allegany Health Department School Health. I administered children's medications throughout the school day. I assist the diabetic children with their carb amounts. File charts, answer the phone, documentation of medication given in Snap Health. Record updated immunizations. Assist our School Nurse when needed. My Medical background consist of of a Graduated Practical Nurse. I was never licensed, family responsibilities changed my path at that time. I took care of my Grandmother for 5 years and then Grandfather with lung cancer for 3 years which I assisted with their care. I am also a 12 year Breast Cancer survivor. Was a Certified Dental Assistant/ Office Manager for Dr. Zerne, DDs. Walmart as a Digital Shopper, Income Tax Preparer, Cashier/ Assistant Manager, Lowes and now currently working for School Health. I have worked at several different places throughout my career. And I have always excelled in any work place I have ever worked. Always willing to learn new task.

Overview

36
36
years of professional experience

Work History

Covid Aide/Certified Medication Technician

Allegany Health Department School Health
12.2021 - Current
  • Observed and monitored children's activities.
  • Offered caring companionship and emotional support.
  • Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
  • Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
  • Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.
  • Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
  • Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
  • Enhanced medication administration efficiency by maintaining an organized system for tracking patients'' medications and schedules.
  • Collaborated with nursing staff to ensure proper dosage, timing, and documentation of administered medications for optimal patient outcomes.
  • Consistently maintained a professional demeanor when interacting with patients, families, coworkers, and supervisors alike, fostering a positive work environment.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Monitored medication storage area to maintain medication security and control.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Reviewed medication orders for accuracy and completeness before administering medication.

Income Tax Preparer

Jackson Hewitt
01.2020 - 01.2022
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Stayed current on changing tax laws and regulations to provide the most accurate advice to clients.
  • Built strong relationships with clients through excellent communication skills, ensuring repeat business year after year.
  • Maximized client savings by identifying deductions and tax credits through thorough review of financial documents.
  • Maintained confidentiality of client information by securely storing documentation and implementing strict privacy protocols.
  • Increased client satisfaction with the timely preparation and filing of income tax returns, meeting strict deadlines.
  • Provided exceptional customer service to resolve issues quickly, resulting in positive feedback from clients.
  • Advised clients on various strategies for minimizing their income tax liabilities throughout the year.
  • Handled complex tax situations for clients with multiple income streams and investments, navigating intricate tax laws with ease.
  • Ensured accuracy in tax returns by meticulously reviewing entries for errors and discrepancies.
  • Utilized advanced software tools to improve efficiency in calculating taxes owed or refunds due based on available data inputs.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Assessed client tax situations to determine best filing options.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Calculated estimated tax payments for clients.

Digital Shopper

Walmart Inc.
06.2020 - 12.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Participated in team meetings and staff training sessions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
  • Stayed current with industry trends and emerging technologies, continuously adapting strategies to maintain a cutting-edge approach to digital shopping experiences.
  • Followed picking and packing specifications for each type of product.
  • Fulfilled orders accurately to surpass customer expectations for online shopping experiences.
  • Read orders to ascertain catalog numbers, sizes, colors and quantities of merchandise.
  • Attached tags, labels, and tickets securely to merchandise for retail use.
  • Worked at consistently fast pace with repetitive motions, efficiently and accurately.
  • Observed all company safety policies and OSHA guidelines.
  • Online shopping to make the customers orders perfect so their is no mistakes.
  • Basically I shop for product and hen package it to be shipped Fed-EX.

Cashier Assistant Manager

Waynes Meat Market
02.2019 - 06.2021
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.
  • Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
  • Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored areas for security issues and safety hazards.
  • Mentored new cashiers, leading to higher retention rates and increased team performance.
  • Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Reported issues to higher management with great detail.
  • Operated and trained employees on proper and efficient POS system functions.
  • checked in and out vendors.

Credit Card Coordinator/Customer Service Call Center Representative

Lowes Inc.
11.2014 - 03.2019
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
  • Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
  • Conducted comprehensive market research to inform strategic planning.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Kept high average of performance evaluations.
  • Updated customers accounts with current personal and purchasing information.

Dental Office Manager

Dr. Roger A Zerne, DDS
06.1989 - 09.1993
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
  • Developed successful marketing strategies to attract new patients while retaining existing clientele base.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
  • Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
  • Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
  • Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
  • Improved patient intake process, making it more efficient and reducing wait times.
  • Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
  • Negotiated with suppliers to reduce costs of dental supplies, improving clinic's profitability.
  • Optimized inventory management to ensure availability of necessary dental materials without overstocking.
  • Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Tax Preparer - Taxe Preparer

Jackson Hewitt Tax School
Hagerstown, MD
01-2020

Certified Medication Technician - Medication Technician

Board of Nursing
Cumberland, MD
05-2011

Associate of Science - Licensed Practical Nurse

Somerset Community College Nursing Program
Somerset, PA
05-1995

Associate of Arts - Dental Assistant

Allegany College of Maryland
Cumberland, MD
05-1989

High School Diploma -

Bruce High School
Westernport, MD
05-1986

Skills

  • Time management
  • Attention to detail
  • Reliability and punctuality
  • Problem-solving
  • Medication management
  • Scheduling appointments
  • Task prioritization
  • Document filing
  • Conflict resolution
  • Record keeping
  • Filing system organization
  • Medications
  • Dedicated team player
  • Patient charting
  • Positive attitude
  • Customer service
  • Office administration

Timeline

Covid Aide/Certified Medication Technician

Allegany Health Department School Health
12.2021 - Current

Digital Shopper

Walmart Inc.
06.2020 - 12.2021

Income Tax Preparer

Jackson Hewitt
01.2020 - 01.2022

Cashier Assistant Manager

Waynes Meat Market
02.2019 - 06.2021

Credit Card Coordinator/Customer Service Call Center Representative

Lowes Inc.
11.2014 - 03.2019

Dental Office Manager

Dr. Roger A Zerne, DDS
06.1989 - 09.1993

Tax Preparer - Taxe Preparer

Jackson Hewitt Tax School

Certified Medication Technician - Medication Technician

Board of Nursing

Associate of Science - Licensed Practical Nurse

Somerset Community College Nursing Program

Associate of Arts - Dental Assistant

Allegany College of Maryland

High School Diploma -

Bruce High School

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Cristal Wildman