Summary
Overview
Work History
Education
Skills
Timeline
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Cristal Young

Houston,Tx

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I've gained a strong dedication to helping customers resolve issues and provide them with amazing experiences.

Overview

6
6
years of professional experience

Work History

Services Consultant

Progressive Insurance Companies WFH
Houston, TX
08.2023 - 05.2024
  • In this high volume call center role, I typically took a total of 60-70 calls per day and was expected to meet several metrics. This included upselling, accuracy, and phone efficiency.
  • Processing renewals, cancellations, reinstatements, and payments. Also, answering questions about policy coverage, rate changes, and adding/deleting vehicles to & from policies.
  • Provided ongoing customer service support, responding to inquiries in a timely manner.
  • Conducted comprehensive reviews of existing policies, making recommendations for improvement or changes.

Resolutions Coordinator

Walmart Inc WFH
Houston, TX
02.2022 - 04.2023
  • Researched and analyzed customer complaints to identify trends, potential root causes, and opportunities for improvement.
  • Accept and process both written and phone communications to resolve escalated customer account issues
  • Provide excellent customer service while handling inbound calls and navigating between multiple systems
  • Performed detailed data entry into internal tracking systems to ensure accurate resolution of customer issues.

Pharmacy Support Specialist

Continuum Global Solutions
Houston, TX
09.2018 - 04.2021
  • Updated patient profiles with current prescription information and medical history.
  • Verified the accuracy of prescriptions filled by pharmacists.
  • Answered customer inquiries related to drug interactions, side effects, dosage instructions, and storage requirements.
  • Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries.

Education

High School Diploma -

Jack Yates Senior High School
Houston, TX

Skills

  • Client Relationship Building
  • Customer Retention
  • Documentation And Reporting
  • Data Entry
  • Customer Service
  • Multitasking and Organization
  • Attention to Detail
  • Service Scheduling

Timeline

Services Consultant

Progressive Insurance Companies WFH
08.2023 - 05.2024

Resolutions Coordinator

Walmart Inc WFH
02.2022 - 04.2023

Pharmacy Support Specialist

Continuum Global Solutions
09.2018 - 04.2021

High School Diploma -

Jack Yates Senior High School

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Cristal Young