Cristal Zellner
Pensacola
Summary
Dynamic professional with a proven track record at FirstService Residential, excelling in administrative duties and client relations. Recognized for strong problem-solving abilities and meticulous attention to detail, I fostered positive environments and enhanced operational efficiency through effective communication and proactive teamwork. A fast learner committed to delivering exceptional service.
Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant CAM
FirstService Residential
03.2025 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Administrative Assistant
Firstservice Residential
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Janitorial
Firstservice Residential
06.2023 - Current
- Streamlined daily operations by organizing and replenishing janitorial supply closets regularly.
- Increased overall efficiency by introducing innovative solutions for common janitorial challenges.
- Served as a reliable point of contact for clients'' concerns or issues related to janitorial services.
- Oversaw janitorial staff to ensure cleanliness throughout common areas, promoting a positive living experience for tenants.
CNA
Comfort Keepers
09.2021 - 01.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
RPP
Advanced Auto Parts
08.2019 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
CNA
Brookedale Senior Living
05.2018 - 06.2019
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
Alexander
Douglasville, GASkills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Verbal and written communication
- Problem-solving
- File and record keeping
- Administrative duties
Certification
- Licensed CAM
- CPO Certified
Timeline
Assistant CAM
FirstService Residential
03.2025 - Current
Administrative Assistant
Firstservice Residential
01.2024 - Current
Janitorial
Firstservice Residential
06.2023 - Current
CNA
Comfort Keepers
09.2021 - 01.2023
RPP
Advanced Auto Parts
08.2019 - 07.2021
CNA
Brookedale Senior Living
05.2018 - 06.2019
Alexander
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