Cristal Zepeda
Summary
Detail-oriented professional with 10+ years of excellent customer service, communication and multitasking abilities. Hardworking and determined with solid follow-through.
Overview
8
8
years of professional experience
Work History
HR Department
Aldine ISD Administrative Office
08.2023 - 12.2023
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Updating personal information
Dispatcher
P3 Logistics
11.2022 - 07.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing.
- Managed customer accounts and invoicing.
- Received new orders, prepared documentation.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Manager
Preferred Gold Buyers
03.2018 - 04.2023
- Accomplished multiple tasks within established timeframes.
- Streamlined inventory management processes, reducing overhead costs while maintaining accurate records.
- Educated customers about the value of their gold items, enhancing their understanding and confidence in transactions.
- Maximized revenue by negotiating fair prices with both sellers and buyers of gold items.
- Built strong relationships with clients, fostering trust and repeat business.
- Weighed gold items to obtain total pricing offered for sale from customer.
- Handled cash payments securely, reconciling daily transactions accurately.
- Maintained awareness of current per-ounce prices of gold and silver and precious metals.
Data Entry Specialist /Dispatcher
Mid-America Overseas
09.2021 - 11.2022
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
Sales Representative
Cricket Wireless
06.2016 - 01.2021
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Trained and mentored new sales representatives.
- Consistently met or exceeded quotas.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Education
Criminal Justice -
Remington College
10.2020
High School Diploma -
Early College Academy
06.2015
Skills
- Bilingual (English & Spanish)
- Operational Efficiency
- Team Management
- Diversity and Inclusion
- Multicultural Sensitivity
- Work Planning and Organization
- POS Software
- Microsoft
- Excel
- Cash Handling
Timeline
HR Department
Aldine ISD Administrative Office
08.2023 - 12.2023
Dispatcher
P3 Logistics
11.2022 - 07.2023
Data Entry Specialist /Dispatcher
Mid-America Overseas
09.2021 - 11.2022
Manager
Preferred Gold Buyers
03.2018 - 04.2023
Sales Representative
Cricket Wireless
06.2016 - 01.2021
Criminal Justice -
Remington College
High School Diploma -
Early College Academy
Similar Profiles
JESUS VILLASENORJESUS VILLASENOR
Police Officer, Corporal at Aldine ISD Police DepartmentPolice Officer, Corporal at Aldine ISD Police Department
Stephanie DeBettigniesStephanie DeBettignies
Teacher at Aldine ISDTeacher at Aldine ISD
Brieana FieldsBrieana Fields
English Language Arts Teacher at Aldine ISDEnglish Language Arts Teacher at Aldine ISD
MUHAMMAD USMANMUHAMMAD USMAN
HR department at Pakistan AirforceHR department at Pakistan Airforce
Zeeshan KhalidZeeshan Khalid
HR Department at AZ Limited PVTHR Department at AZ Limited PVT