Cristal Ebeth Reyes

• Delivered attentive, polished service in an upscale Latin cuisine restaurant, showcasing deep knowledge of regional dishes from across Latin America
• Educated guests on menu items, ingredients, and traditional preparation techniques, offering thoughtful wine and cocktail pairings to enhance the dining experience
• Communicated fluently with a diverse clientele, often in both English and Spanish, to ensure exceptional guest satisfaction
• Collaborated with chefs and bartenders to ensure timely, artful presentation of dishes rooted in Latin culinary traditions with a modern twist
• Consistently upheld fine dining standards, including formal table settings, pacing of courses, and elevated guest interactions

• Applied HIPAA privacy and security regulations while handling patient information.
• Reviewed account information to confirm patient and insurance information is accurate and complete.
• Communicated with insurance representatives to complete claims processing or resolve problem claims.
• Submitted claims to insurance companies.
• Completed and submitted appeals for denied claims.
• Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
• Collected, posted and managed patient account payments.
• Submitted refund requests for claims paid in error.
• Handled translation calls with open and clear communication skills to quickly get to root of each issue.

Fine Dining Server – Modern Puerto Rican Cuisine

• Provided elevated table service in a contemporary Puerto Rican fine dining establishment, delivering warm, attentive hospitality while showcasing cultural authenticity.
• Guided guests through seasonal menus and innovative interpretations of traditional Puerto Rican dishes, offering detailed descriptions and pairing suggestions.
• Maintained in-depth knowledge of Caribbean ingredients, preparation methods, and craft cocktails inspired by island flavors.
• Collaborated with the culinary team to ensure accurate pacing and presentation of multi-course meals
• Delivered memorable dining experiences for guests, contributing to high customer satisfaction and repeat clientele in an upscale, culturally rich environment.