Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cristal Morales

Scranton,PA

Summary

Dedicated professional with a strong hospitality background, exemplified during my tenure at Hampton Inn By Hilton. Skilled in deep cleaning and customer service, I consistently ensured guest satisfaction while maintaining high cleanliness standards. Proven ability to adapt quickly and work effectively in team settings, enhancing overall operational efficiency.

Overview

6
6
years of professional experience

Work History

Housekeeper

Hampton Inn By Hilton
02.2025 - 04.2025
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Dietary Aide

Taylor Rehabilitation & Health Center
03.2021 - 02.2022
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Followed all food safety regulations while preparing meals for patients.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.

Package Handler

Fedex
03.2019 - 11.2020
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Followed verbal and written instructions to properly move and ship products.
  • Contributed to increased productivity by working effectively in high-pressure situations.

Education

High School Diploma -

Scranton High School
Scranton, PA
06.2012

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Hospitality background
  • Customer service-focused
  • Deep cleaning expertise
  • Customer-oriented

Languages

Spanish
Native or Bilingual
Italian
Limited Working

Timeline

Housekeeper

Hampton Inn By Hilton
02.2025 - 04.2025

Dietary Aide

Taylor Rehabilitation & Health Center
03.2021 - 02.2022

Package Handler

Fedex
03.2019 - 11.2020

High School Diploma -

Scranton High School

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Cristal Morales