Cristel Cruz
Summary
Assistant Community Manager: Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Loyal, hard working, and dedicated professional who is constituted by my strong ethics, confidence, and ambition to succeed. My love for people allows me to be intuitive to client's needs, personalities, and unique circumstances. I am skilled in discerning problems and finding solutions. I am eager to learn and determined to grow.
Overview
11
11
years of professional experience
Work History
Assistant Community Manager
BH Management
10.2022 - Current
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Received and processed resident payments, and updated system accounts with latest information.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Met with residents to gather information and develop effective solutions.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Leasing Manager
BH Management
03.2022 - Current
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Created and submitted daily reports on leasing activities.
- I manage the leasing files, renewal distribution, and resident renewal assistance.
Leasing Consultant
Mid-America Apartment Communities, MAA
08.2013 - 03.2022
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Conducted property showings to highlight features,
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Leasing Consultant
Legacy, Crystal Lake
09.2012 - 05.2013
- 386-301-0028
Education
Undergraduate Pre -
Some college
08.2013
Skills
- Checkscan
- Sightplan
- Contractual Obligations
- Payment Processing
- Conflict Handling
- Community Organization
- Virtual Tours
- Smart Rent
- 3-Days Notices
- Ledgers /Deposit Accounting
- Unit Inspections
- Funnel
- Soda's/Move Out Processes
- Creating schedule for Team
- Contracts / Leases
- Excel
- Renewals/ Resident Retention
- Yardi
- One Site Corelogic
- Lead2Lease
- Bluemoon
- Property Management
- Property Tours
Timeline
Assistant Community Manager
BH Management
10.2022 - Current
Leasing Manager
BH Management
03.2022 - Current
Leasing Consultant
Mid-America Apartment Communities, MAA
08.2013 - 03.2022
Leasing Consultant
Legacy, Crystal Lake
09.2012 - 05.2013
Undergraduate Pre -
Some college
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