Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cristel Román

North Hollywood,CA

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Aspire to secure a customer service position and provide exceptional assistance to contribute to the success of the company.

Creative problem solver with strong analytical and critical thinking skills. Seeking opportunities to expand my skill set and grow into an associate or entry-level marketing role, leveraging my strong communication, social media, and research abilities to aid in executing successful SEO campaigns.

Experienced bilingual with top-notch Spanish fluency customer service representative with more than 3 years in sales and customer service. Proficient social media coordinator skilled in communication, conflict resolution, time management, sales, and social media presence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Occupancy Coordinator/ Receptionist

National C.O.R.E.
07.2023 - 01.2024
  • Managed work orders and improved communication between office and maintenance teams, making sure Yardi software handled maintenance requests faster
  • Brought consistency to communication channels like email and phone by updating training protocols for new and existing employees
  • Oversaw financial administration and property management for affordable housing communities
  • I'm good with web chat, online support, vendor relations, and product ordering systems
  • Gained expertise in handling monthly rent payments, account ledgers, eviction notices, apartment tours, and application requirements for market and subsidy applicants, including Section 8/Housing Authority of the City of Los Angeles (HACLA), Los Angeles County Development Authority (LACDA), Los Angeles Family Housing (LAFH), The Los Angeles Homeless Services Authority (LAHSA), and People Assisting the Homeless (PATH)
  • I routinely issued balance due and eviction notices following Los Angeles Housing Department (LAHD) guidelines.

Creative Director and Manager

Pink Glam Box
12.2020 - 05.2023
  • Successfully managed teams to deliver exceptional customer service, resolving challenges efficiently
  • Led cross-functional teams to surpass targets, fostering team morale and productivity
  • Built, trained, and managed high-performing teams of varying sizes
  • Fostered an inclusive team culture that promoted collaboration and innovation
  • Directed strategic marketing campaigns meeting customer needs, fulfilling creative visions
  • Implemented a strong social media strategy, optimizing content with SEO practices
  • Orchestrated professional photo sessions, meticulously selecting top talent
  • Created and published captivating, SEO-optimized social media content
  • Communicated clearly and effectively with teams, stakeholders, and clients
  • Skillfully presented complex ideas and data in a comprehensible manner
  • Managed conflict resolution, facilitating open communication within teams
  • Identified challenges, implemented solutions, streamlined processes, improved outcomes
  • Managed projects end-to-end, consistently meeting deadlines and budget constraints
  • Utilized project management tools for efficient progress tracking and resource allocation
  • Managed budgets, forecasts, financial reports, ensuring optimal resource utilization
  • Evaluated strategy cost-effectiveness, providing recommendations for cost reduction
  • Developed and maintained strong client relationships, addressing inquiries and concerns
  • Led teams through organizational changes, minimizing disruptions, ensuring smooth transitions
  • Implemented change management strategies, fostering employee engagement, buy-in
  • Addressed resistance to change, promoting a positive transition.

Quality Control Associate

Berry Global Group Inc
09.2019 - 12.2020
  • Conducted detailed inspections and assessments to ensure manufacturing products met company standards
  • Diligently analyzed over 3000 products daily, contributing to company success
  • Documented and tracked errors discovered each day
  • Created daily reports summarizing inspection findings while working in a warehouse environment
  • Facilitated timely communication with maintenance, technicians, and quality control superintendents to address discrepancies.

Education

No Degree - Law

U.G.M.A Universidad Gran Mariscal De Ayacucho
Barcelona, Venezuela

High School Diploma -

I.E.P Miguel Villavicencio
Lechería, Venezuela
05.2016

Skills

  • Customer service
  • Communication skills
  • Customer research
  • Social media marketing
  • Adaptability
  • Marketing automation
  • Project management
  • Data analysis
  • Content creator
  • Digital marketing
  • Business Administration
  • Database Management
  • Financial Management
  • Administrative Leadership
  • Staff Supervision
  • Data Entry
  • Project Management
  • Document Management
  • Recordkeeping
  • Consulting
  • Information Collection
  • Strategic Planning
  • Event Planning
  • Project Coordination
  • Document Control
  • Budget Planning
  • Professional Networking
  • Discretion and Confidentiality

Certification

  • Occupancy Coordinator, National C.O.R.E, 2023 to 2024
  • Creative Direction, Pink Glam Box - 2020 to 2023
  • Manager, Pink Glam Box - 2020 to 2023
  • Quality Control, Berry Global Inc - 2019 to 2020

Timeline

Occupancy Coordinator/ Receptionist

National C.O.R.E.
07.2023 - 01.2024

Creative Director and Manager

Pink Glam Box
12.2020 - 05.2023

Quality Control Associate

Berry Global Group Inc
09.2019 - 12.2020

No Degree - Law

U.G.M.A Universidad Gran Mariscal De Ayacucho

High School Diploma -

I.E.P Miguel Villavicencio

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Cristel Román