CRISTEN CARSON
Noblesville,IN
Summary
Collaborative leader skilled in fostering an engaged and empowering work culture through effective partnership with colleagues. Proven ability to build and maintain strong relationships with diverse stakeholders in dynamic and fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Insurance & Corporate Risk Administrator
Hoosier Motor Club
01.2021 - 05.2024
- Responsible to keep all licensure up to date for all 35 insurance professionals on team
- Managed corporate insurance policies' including Key Employee, General Liability, Commercial Auto and Workman's Compensation
- Audited life insurance policies for compliance with company standards, HIPPA regulations and Indiana insurance laws
- Supported membership team and trained insurance professionals during onboarding on membership sales and systems
- Committee member of both the All Pro Safety Team and the Innovation Team
- Reduced operational costs for the company by identifying inefficiencies and implementing cost-effective solutions.
Customer Service Rep
Blue Shield of CA
09.2018 - 10.2019
- Dedicated to member satisfaction while upholding Blue Shield standards and acting within company guidelines
- Fielded a myriad of topics pertaining to benefits, claims, network status, and payments during phone calls from members and providers
- Researched, interpreted and came to constructive, timely resolution on issues involved with claim processing such as overpayments, stop payments of claims and wrong payee situations
Customer Service Rep
Kelly Services
01.2018 - 01.2019
- Dedicated to member satisfaction while upholding Kelly Services standards and acting within company assignment guidelines at Blue Shield of CA
- Fielded myriad of topics pertaining to benefits, claims, network status, and payments during phone calls from members and providers
- Able to research, interpret and come to constructive, timely resolution on issues involved with claim processing such as overpayments, stop payments of claims and wrong payee situations
- Proficient in other duties as pertaining to assisting and advocating for members such as complaint handling, written correspondence and data entry.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Rep/Dispatch
Integrity HVAC & Solar
04.2018 - 09.2018
- Managed high volume of incoming calls from customers related to service and billing while fielding customer concerns and work to resolve them efficiently and effectively
- Made outbound calls to schedule, confirm, and survey upcoming or completed appointments
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Managed schedule of multiple technicians
- Responsible for clerical duties such as filing, repair estimates, and equipment ordering
Painter
Painting By Ken
01.2017 - 01.2018
- Worked onsite at various locations stayed in correspondence with supervisor about any issues on the job site
- Prepared area for painting including covering floors, windows, and patching imperfections
- Painted interior, exterior and walls, moldings, baseboards, windowsills and other parts of buildings
- Responsible for cleaning any spills and removing tools and supplies to keep clients' properties clean.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Team Lead
Philz Coffee
09.2016 - 03.2017
- Operations of both opening and closing store including money handling, all daily food compliance needs, delegating tasks, running breaks and mindfully creating positive customer experiences
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Billing Specialist/Receptionist
RIBS Chiropractic
02.2012 - 08.2016
- Developed procedures for all tasks related to back office billing practices
- Handled all accounts receivable reconciliation of insurance and cash billing for multiple doctors
- Collaborated with colleagues to ensure proper office flow and customer satisfaction
- Kept up to date with all policies and procedures as necessary for state regulation and individual insurance company preference.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Billing Specialist
Blossom Valley Chiropractic
05.2005 - 01.2012
- Maintained procedures for all tasks related to office billing practices, including reconciliation of insurance and cash billing
- Assisted the Front Desk as necessary with clerical work, office flow, and personnel files
- Handled account payments and provided information regarding outstanding balances.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Education
B.S. Psychology -
Purdue University
Indianapolis, IN05.2024
Personal Training Certification -
NCEP
San Jose, CA01.2014
Certified Massage Therapist -
Trinity College of Massage
San Jose, CA01.2004
High school diploma -
John Muir Charter School
San Jose01.2001
Skills
- Problem-solving abilities
- Adaptability and Flexibility
- Administration and Reporting
- Excellent Communication
- Organizational Skills
- Time Management
- Attention to Detail
- Positive Attitude
- Process Improvement
- Time management abilities
Certification
- Licensed P&C - 2022
- Licensed Life and Health - 2022
Timeline
Insurance & Corporate Risk Administrator
Hoosier Motor Club
01.2021 - 05.2024
Customer Service Rep
Blue Shield of CA
09.2018 - 10.2019
Customer Service Rep/Dispatch
Integrity HVAC & Solar
04.2018 - 09.2018
Customer Service Rep
Kelly Services
01.2018 - 01.2019
Painter
Painting By Ken
01.2017 - 01.2018
Team Lead
Philz Coffee
09.2016 - 03.2017
Billing Specialist/Receptionist
RIBS Chiropractic
02.2012 - 08.2016
Billing Specialist
Blossom Valley Chiropractic
05.2005 - 01.2012
B.S. Psychology -
Purdue University
Personal Training Certification -
NCEP
Certified Massage Therapist -
Trinity College of Massage
High school diploma -
John Muir Charter School
Similar Profiles
Clint AlbertClint Albert
Insurance Agent at AAA Hoosier Motor ClubInsurance Agent at AAA Hoosier Motor Club
Michael PogueMichael Pogue
Head Coach at Hoosier Futbol ClubHead Coach at Hoosier Futbol Club
Abbey HoyAbbey Hoy
Waitress at St George Motor Boat ClubWaitress at St George Motor Boat Club