Cristen Chassereau

• Manage core pharmacy workflow and daily operations.
• Pharmacy schedule coordination.
• Handle non-clinical tasks, such as filing and inventory management.
• Supervise, train, support, and manage the performance of pharmacy technicians.
• Assist in the implementation of operational policies to enhance workflow efficiency in the pharmacy.
• Ensure adherence to regulatory requirements and safety protocols consistently.
• Coordinate with insurance companies regarding billing issues, or payment disputes.
• Ensure customer satisfaction, and resolve any issues they may have.

• Teamed with peers, technicians, and pharmacists to prioritize and complete orders.
• Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
• Assisted the pharmacist with clearing a high volume of prescriptions, and responded to customer questions.
• Interpreted and processed medication orders under the supervision of a pharmacist.
• Received and verified daily incoming drug inventories, reported discrepancies, and logged items into the inventory system.
• Transmitted claims to insurance companies for payment, and reconciled EOBs.
• Maintained strict patient confidentiality to adhere to HIPAA regulations, and avoid data compromises.
• Maintained clean and organized pharmacy shelving and work areas.
• Verified patients' identities at pickup to prevent the sale of wrong medications.
• Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.

• Verified written prescriptions and refill requests to confirm complete and accurate information for pharmacists.

Processed credit card, EBT, and cash payments with an electronic computer system.

Counted tills for the beginning of the shift with start money, and balanced and reconciled the register at the end of the shift.

• Operated the cash register, swiping barcoded items across the electronic scanner to record prices, and collected payments.

• Answered customer questions, and referred to the pharmacist for medication information.

• Provided assistance with purchases, locating items, and signing up for rewards programs.

Helped customers find specific products, answered questions, and offered advice.

Scanned items quickly to keep lines moving, and reduce overall wait time.

• Took accurate messages for staff and management to facilitate open, and speedy communication.

• Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions.

• Coordinated and communicated with multiple clients daily to gather pertinent information.

• Maintained daily calendars and set appointments with clients.

Greeted visitors, assessed their needs, and directed them to the appropriate personnel.

Sorted incoming mail and directed it to the correct personnel each day.

Prepared, compiled, and filed documents, as well as reports, presented to various parties.

• Coordinated and communicated with multiple clients daily to gather pertinent information.

• Answered and directed incoming calls using a multi-line telephone system.