Cristen Smith
Auburn University Credit Union
Prattville
16
years of professional experience
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Experienced with handling member inquiries and delivering comprehensive support. Utilizes excellent communication and problem-solving skills to resolve issues efficiently. Knowledge of fostering positive member relationships and enhancing service satisfaction.
Work History
Member Service Representative
1 Year- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Assisted clients with account inquiries, providing exceptional service to enhance customer satisfaction.
- Maintained compliance with banking regulations, safeguarding sensitive financial information.
- Resolved discrepancies in transactions promptly, demonstrating strong attention to detail and problem-solving skills.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Retail Banker
1 Year 9 Months- Provide exceptional customer service while efficiently managing a variety of financial transactions.
- Process deposits, withdrawals, and transfers, balancing cash drawers, and maintaining accurate transaction records.
- Assist customers with inquiries, open new accounts, and offer bank products and services based on customer needs.
- Ensure compliance with all banking regulations and maintain confidentiality in all customer interactions.
- Feb 2024-present
Customer Service Representative
1 Year 5 Months- Specialize in Microsoft Outlook, Excel, Teams, and Salesforce
- Provided customer support with roadside assistance
- Scheduled preventative maintenance for leased units
- Collaborated with maintenance shops to assist customers
- Remote
Assistant Manager of Sales
2 Years- Promoted from Sales Associate to Assistant Manager of Sales at Lady Footlocker in less than two years, recruited as Assistant Manager of Sales at Finishline for exemplary customer service and team-relations methods displayed at Lady Footlocker.
- Conducted new employee recruitment and interviews, facilitated employee performance evaluations, managed staff attendance, and produced effective team-building techniques.
- Organized inventory check and product location of popular name-brand athletic and fitness apparel including Nike, Puma, Adidas, Reebok and New Balance.
- Processed store opening and closing methods and tracked unaccounted for merchandise.
- Recorded assigned store fiscal patterns, theft statistics, and sales transactions reported analysis to district and senior-level management staff.
- Directed attractive store display of apparel, created store-front merchandise sample presentations and managed staff product knowledge.
- Suggested marketable offers and maintained excellent sales statistics contributed to occupation advancement.
- Assisted customers in product selection in-store, online and by-phone.
- Resolved complex point-of-sale transactions and located merchandise outside of assigned location.
Early-Childhood Instructor
1 Year- Instructed early-childhood education for entry of primary and intermediate academics.
- Taught basic cognitive and learning skills included the Alphabet, Numbers, Colors and Bible scripture.
- Maintained open communication with students on academic development and implemented curriculum incorporating customized comprehensive teaching methods to various learning abilities.
- Communicated with parents on student learning ability, behavioral patterns and curriculum understanding based on classwork performance and peer engagement.
- Collaborated with colleagues on alternative teaching methods to catapult the most effective learning styles and achieve the highest level of material understanding.
Assistant Manager of Sales
3 Years- Promoted from Sales Associate to Assistant Manager of Sales at Lady Footlocker in less than two years, recruited as Assistant Manager of Sales at Finishline for exemplary customer service and team-relations methods displayed at Lady Footlocker.
- Conducted new employee recruitment and interviews, facilitated employee performance evaluations, managed staff attendance, and produced effective team-building techniques.
- Organized inventory check and product location of popular name-brand athletic and fitness apparel including Nike, Puma, Adidas, Reebok and New Balance.
- Processed store opening and closing methods and tracked unaccounted for merchandise.
- Recorded assigned store fiscal patterns, theft statistics, and sales transactions reported analysis to district and senior-level management staff.
- Directed attractive store display of apparel, created store-front merchandise sample presentations and managed staff product knowledge.
- Suggested marketable offers and maintained excellent sales statistics contributed to occupation advancement.
- Assisted customers in product selection in-store, online and by-phone.
- Resolved complex point-of-sale transactions and located merchandise outside of assigned location.
Early-Childhood Instructor
4 Years- Instructed early-childhood education for entry of primary and intermediate academics.
- Taught basic cognitive and learning skills included the Alphabet, Numbers, Colors and Bible scripture.
- Maintained open communication with students on academic development and implemented curriculum incorporating customized comprehensive teaching methods to various learning abilities.
- Communicated with parents on student learning ability, behavioral patterns and curriculum understanding based on classwork performance and peer engagement.
- Collaborated with colleagues on alternative teaching methods to catapult the most effective learning styles and achieve the highest level of material understanding.
Boutique Associate
1 Year- Greeted customers upon arrival and assisted in fitting rooms provided personal fashion consultations.
- Offered benefits and offer promotions, and completed all point-of-sales transactions included after sales care and merchandise follow-up.
Education
Medical Assistant Technology - MAT
H.S. Diploma
Skills
Manpower & Material Management
Product & Inventory Maintenance
Financial Report Analysis
Business Marketing & Sales
Customer Service
Early-Childhood Development
Financial transactions
Customer support
Customer service
Call center experience
Transaction processing
Account management
Banking
Timeline
Member Service Representative
Auburn University Credit Union
08.2025 - CurrentRead More
Retail Banker
Woodforest National Bank
11.2023 - 08.2025Read More
Customer Service Representative
Ryder Trucking
07.2022 - 12.2023Read More
Assistant Manager of Sales
Finishline
01.2018 - 01.2020Read More
Early-Childhood Instructor
Kidz Vision Learning Center
01.2018 - 01.2019Read More
Assistant Manager of Sales
Lady Footlocker
01.2015 - 01.2018Read More
Early-Childhood Instructor
Bible Babies Learning Academy
01.2011 - 01.2015Read More
Boutique Associate
Francesca’s Collections
01.2011 - 01.2012Read More
Robert E. Lee High School
H.S. Diploma
Read More
Trenholm State College
Medical Assistant Technology from MAT
Read More