Summary
Overview
Work History
Education
Skills
Timeline
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Cristen Williams

Fort Wayne,IN

Summary

Compassionate Case Manager experienced in [Type] environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Knowledgeable Case Manager experienced in coordinating care for [Type] individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.

Overview

13
13
years of professional experience

Work History

Lead Case Manager & Director

Care 2 Learn Ministries
10.2009 - 07.2022
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Provided leadership, guidance and support to staff members.
  • Monitored program performance and outcomes for successful delivery of services.
  • Developed and implemented training programs for staff.
  • Collaborated with community members to develop and implement service initiatives.
  • Researched best practices and developed strategies to improve program outcomes.
  • Analyzed trends and data to inform decision-making and program development.

Adjunct Instructor

University Of Saint Francis
07.2021 - 12.2021


  • Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
  • Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
  • Improved student understanding by efficiently managing teaching materials and answering students' discussion inquiries.
  • Attended meetings and workshops to refine and enhance instructional skills.
  • Defined and articulated goal learning outcomes, performance metrics, and changes to improve student learning.
  • Created unique, student-centered lesson plans and assignments for each class to promote maximum learning and knowledge retention.
  • Consistently communicated with students to acknowledge and reward positive strides and discuss areas of improvement.
  • Built strong rapport with students through class discussions and academic advisement.
  • Assessed students' progress and provided feedback to enhance learning.
  • Conducted engaging in-class discussions to facilitate learning and encourage participation.
  • Taught diverse student population by employing various learning styles and abilities.

Education

Bachelor of General Sudies - Human Services & Communications

Indiana University Purdue University

Master of Science - Advising

Kansas State University
12.2019

Skills

  • Community Outreach
  • Case Management
  • Client Advocacy
  • Referral Coordination
  • Care Coordination
  • Case Needs Assessment
  • Case Management Tracking
  • Organization and Multitasking
  • Community Resources
  • Progress Evaluations
  • Positive Attitude
  • Problem-Solving
  • Case Planning
  • Program Development
  • MS Office
  • Documentation and Reporting
  • Relationship Building

Timeline

Adjunct Instructor

University Of Saint Francis
07.2021 - 12.2021

Lead Case Manager & Director

Care 2 Learn Ministries
10.2009 - 07.2022

Bachelor of General Sudies - Human Services & Communications

Indiana University Purdue University

Master of Science - Advising

Kansas State University

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Cristen Williams