Cristescu Sonia

• Perform daily bank reconciliations and resolve payment discrepancies.
• Prepare and issue customer invoices accurately and on time.
• Prepare and distribute monthly intercompany Statement of Account reports.
• Respond to balance inquiries and provide supporting documentation, including requested invoices.
• Support month-end close, reconciliations, and audit requests.
• Contribute to process improvements and train junior team members.

• Managed customer accounts and overdue balances.
• Processed payments and maintained accurate records.
• Supported month-end close and reconciliations.
• Resolved account queries and followed up on outstanding invoices.
• Improved cash collection results through stakeholder collaboration.
• Prepared monthly intercompany Statement of Account reports.

• Managed collections for key customer accounts and supported cash flow targets.
• Reduced aged debt through proactive follow-up and payment negotiations.
• Assessed credit risk for new customer applications.
• Performed account reconciliations and resolved disputes efficiently.
• Contributed to process improvements within credit control operations.

• Supervised daily operations of a 24/7 support team.
• Managed escalated customer and internal queries.
• Trained and onboarded new team members.
• Supported process automation and SLA compliance.
• Improved workflows and team efficiency.

• Managed bookings and customer requests across multiple channels.
• Coordinated with airlines and suppliers to resolve queries and refunds.
• Ensured service quality and SLA compliance.
• Supported reconciliations and billing accuracy.
• Trained new staff on operational procedures.