Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristhiam Ramirez

Boca Raton,FL

Summary

Attentive Desktop Support Technician with 14 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.

Overview

18
18
years of professional experience

Work History

Teacher's Aide

Department Of Corrections
South Bay, FL
03.2021 - 10.2022
  • Applied specialized teaching techniques to reinforce social and communication skills.
  • Supported student learning objectives through personalized and small group assistance.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.

Environmental Service Technician

Department Of Corrections
Miami, FL
07.2018 - 02.2021
  • Monitored spaces for environmental safety hazards.
  • Formulated and implemented long-range plans for environmental programs.
  • Cleaned certain pieces daily and maintained weekly, monthly and semi-annual procedures for less critical lines.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.

Desktop Support Technician

TracFone Wireless, Inc
Miami, FL
03.2004 - 06.2018
  • Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
  • Purchased, setup and installed new computers.
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and company policies.
  • Worked with various systems, software and peripherals and various types of games.
  • Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
  • Obtained and evaluated information about new systems, peripherals and software technology.
  • Learned and implemented new software testing procedures.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Configured hardware, devices and software to set up work stations for employees.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Removed malware, ransomware and other threats from laptops and desktop systems.

Education

High School Diploma -

Miami Jackson Senior High School
Miami, FL
06.1995

Skills

  • Diagnostic Tools
  • Organizational Skills
  • Help Desk Support
  • Network Hardware and Software Maintenance
  • Resolving Problems and Incidents
  • Software Evaluation
  • Tracking and Documentation
  • Data Transfer Best Practices
  • Training Material Development
  • Microsoft Active Directory
  • Computer Hardware Knowledge
  • Microsoft Windows and Office
  • Hardware and Software Repair

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Teacher's Aide

Department Of Corrections
03.2021 - 10.2022

Environmental Service Technician

Department Of Corrections
07.2018 - 02.2021

Desktop Support Technician

TracFone Wireless, Inc
03.2004 - 06.2018

High School Diploma -

Miami Jackson Senior High School

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Cristhiam Ramirez