Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cristhian Grullon

Kissimmee,FL

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Very dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

5
5
years of professional experience

Work History

Server

Miller's Ale House
02.2022 - Current
  • Orchestrated exemplary services by greeting guests courteously, taking orders accordingly, and making sophisticated recommendations when requested, which resulted in over 90% customer satisfaction rate based on feedback surveys
  • Persuasively introduced new menu items to customers, including a variety of menu items, leading to a 15% increase in customer purchases and subsequently boosting the monthly sales revenue by 10%
  • Assisted in training the 7 newly hired hosts and hostesses to ensure superior customer service and conflict resolution strategies were implemented to maintain a high level of customer loyalty.
  • Served food and beverages promptly with focused attention to customer needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Assisted in developing training materials for new hires to streamline onboarding processes
  • Ability to handle high-stress situations with a calm and professional demeanor
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Car Sales Consultant

Airport Chrysler Dodge Jeep Ram
08.2021 - 02.2022
  • Supported customers seeking new vehicles in product selection and decision making through expert understanding of the auto vehicle market, which resulted in $200k in sales to date
  • Active social media presence to increase networking opportunities to create successful, ongoing customer relationships, resulting in 32% increase in revenue
  • Maintained repeat business rates (over 31%) from established customers
  • Provide detailed weekly reports including production activity, email campaigns, event marketing, deals in process, and deals closed.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Answered telephone and email inquiries from potential customers.

Sales Leader

Endurance Warranty
05.2019 - 08.2021
  • Cold called potential customers to generate leads
  • Updated and expanded client databases within assigned territory
  • Used knowledge of company products and services to recommend solutions to customers
  • Provided product information to customers and aligned products with customer needs to boost satisfaction.
  • Increased customer engagement to drive interest and boost sales opportunities.
  • Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
  • Promoted company's brand and cultivated new relationships by delivering expert presentations.
  • Achieved sales metrics consistently by creating SMART goals based on available sales data.
  • Established and oversaw collaborative relationships with independent sales representatives and market-specific dealers.
  • Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
  • Developed multiple sales strategies to address range of project and customer types.
  • Built professional relationships with local influencers to successfully boost reputation within [Location] community.

Education

Associate In Arts (A.A.) In Business Administration -

Florida Southwestern State College
12.2018

Skills

  • Customer Service
  • Negotiation
  • Critical Thinking
  • Time Management
  • Verbal Communication
  • Written Communication
  • Teamwork
  • Collaboration
  • Strong problem solving abilities with a focus on finding efficient and customer-centric solutions
  • Excellent communication skills, both verbal and written, ensuring clear and effective interactions with customers
  • Warm and Friendly
  • Reliable and Responsible

Languages

Spanish
Full Professional

Timeline

Server

Miller's Ale House
02.2022 - Current

Car Sales Consultant

Airport Chrysler Dodge Jeep Ram
08.2021 - 02.2022

Sales Leader

Endurance Warranty
05.2019 - 08.2021

Associate In Arts (A.A.) In Business Administration -

Florida Southwestern State College

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Cristhian Grullon