Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Cristhian Mora

Cristhian Mora

Durham,NC

Summary

Enthusiastic, driven and ambitious professional with more than 10 years experience in retail and customer service, specialist with wide-spread transferable skills in management, sales, and operations.

Well rounded Bartender committed to providing guest with genuine hospitality and delivering exceptional services in bar area along with knowledge with craft cocktails. Exceptional ability to connect with people and understand their wants, needs and desires. Always willing to go the extra mile for every interaction with costumers and daily lifestyle.

Overview

13
13
years of professional experience

Work History

Bartender

Little Bull Kitchen
05.2024 - Current
  • Processed payments accurately and efficiently with POS system (Toast).
  • Developed good working relationships with fellow employees through effective communication.
  • Provided drink suggestions to customers based on their preferences.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Resolved customer complaints in a professional manner.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Trained new bartenders on drink preparation and upselling techniques.

Setter

Winners Circle Training LLC
04.2022 - 03.2023
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Answered phone calls and answered questions from potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
  • Enhanced customer relationships through timely and professional follow-ups with prospective clients.

Bartender

Mezcalito Grill and Tequila bar
09.2022 - 05.2024
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Successfully handled and serviced large number of guests (ranging from 500 to 3000) in a fast-paced environment throughout the whole shift.
  • Always remained composed in high-pressure situations and challenging shifts.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Participated in weekly team meetings to discuss goals and objectives set by management.

Consultant Office Manager / Sales Representative

OrtizmoraconstructionLLC
03.2019 - 02.2023
  • Managed Special Events scheduling calendar, arranging meeting and event logistics for both internal and external clients.
  • Conducted sales calls.
  • Managed multiple projects simultaneously ensuring timely completion within budget constraints.
  • Identified needs of customers promptly and efficiently.
  • Audited company's legal documents to verify compliant policies and procedures.

DT (designated Trainer) / Food Handler / Cashier /

The Cheesecake Factory Inc.
02.2012 - 09.2021
  • Leading the engagement team, including coaching, mentoring, and developing staff to achieve client satisfaction, along with personal and professional development.
  • Accurately recorded sales, made correct change, and prepared charge slips for guests.
  • Actively promoted a cooperative and harmonious working climate to boost morale, productivity, and efficiency.
  • Successfully trained over one hundred new hires throughout my career at this particular location.
  • Operated equipment such as espresso machines, the telephone, iced tea/soda machines, and fire extinguishers.
  • Successfully operated POS systems within a short amount of time.
  • Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team.
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis, or other transportation for intoxicated patrons.
  • Participated in meetings with key stakeholders, including senior management and union representatives, regarding workplace safety initiatives.

Education

Microsoft Office (2013) certification -

Durham Performance Center
Durham, NC
01.2015

High School Diploma -

Hillside high school
Durham, NC
06.2014

Skills

  • Adaptability
  • Communication
  • Highly strong work ethic
  • Multitasking
  • Conflict resolution
  • Leadership Experience
  • Focused on customer retention
  • Building positive relationships with customers and business associates
  • Multilingual in [ Spanish and English simultaneously ]
  • Positive attitude
  • Time management
  • Customer satisfaction
  • Teamwork and collaboration
  • Reliable and punctual
  • Non-verbal communication
  • Self-Awareness
  • Active listening
  • Emotional Recognition

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Bartender

Little Bull Kitchen
05.2024 - Current

Bartender

Mezcalito Grill and Tequila bar
09.2022 - 05.2024

Setter

Winners Circle Training LLC
04.2022 - 03.2023

Consultant Office Manager / Sales Representative

OrtizmoraconstructionLLC
03.2019 - 02.2023

DT (designated Trainer) / Food Handler / Cashier /

The Cheesecake Factory Inc.
02.2012 - 09.2021

High School Diploma -

Hillside high school

Microsoft Office (2013) certification -

Durham Performance Center

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Cristhian Mora