Cristhian Puente
Lawrence IN,IN
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Motivated Server with engaging personality and flexible approach. Friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Server with successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized Server with experience in five star restaurant environments. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Willingness to take on added responsibilities to meet team goals. Friendly server with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Generate thoughtful recommendations and accommodate dietary restrictions. Dedicated Swimming Instructor with professional history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking a new position. Offering excellent communication and good judgment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Studio Movie Grill College Park
12.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep theaters and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, drinks, trays and delivery caddies.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained good menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected orders and relayed them to bartenders quickly and accurately.
- Asked customers for feedback, solved problems, provided additional items.
- Moved and set up seating, prepared extra silverware and napkins prior to arrival of large groups.
- Checked guests' identification before serving alcoholic beverages.
Cashier
Lawrence Culvers
02.2021 - 05.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized supplies and equipment
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained cash drawer of $5000] or more per shift.
- Greeted over [400+] patients per day.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed weekly sales ads and monitored price changes.
Swimming Coach
Lawrence Swim Team
08.2017 - 11.2020
- Observed swimmers to find and correct faults and provide feedback on performance.
- Created and supervised daily workouts to refine swim techniques and devised lineups for competition.
- Demonstrated proper use of equipment to enhance performance of swimmers.
- Mediated conflicts between swimmers to maintain positive atmosphere and preserve team morale.
- Guided 25 swimmers ranging from 5yo to 20 and up in age to achieve personal and team goals.
- Helped set-up and breakdown pool for wide array of events such as swim meets, swim practices and water polo games.
- Instructed swimmers in stroke and turn techniques to improve swim times.
- Taught 5 private and Red Cross lessons, focusing on stroke techniques.
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Took notes strengths and weaknesses of each child in class to track progress.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
- Prepared equipment before each class class and stored items promptly after classes.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
Education
High School Diploma -
Lawrence Central High School
Indianapolis, IN05.2019
Skills
- Conflict and Complaint Resolution
- Servicing Cool Under Pressure
- Team Player
- Specials Promotion and Upselling
- Transactions and Cash Handling
- Able to Lift 50 Pounds and up
- Order Accuracy and Delivery
- Age Verification
- Warm and Friendly
- Menu Memorization and Presentation
- Dining Room Cleaning and Upkeep
- Food and Beverage Service
- High-Volume Dining
- Customer Service and Rapport
- Daily Specials Memorization
- Waiting Tables
- Table Bussing
- Anticipating Guest Needs
- Server Improvements
- Table Setting Arrangements
- Special Dietary Requirements
- Beverage Preparation
- Guest Inquiries
- Natural Leadership
- Guest Seating Arrangements
- Price Memorization
- Taking Reservations
- Identification Requirements
- Dining Room Monitoring
- Sales Expertise
- Dish Preparation
- Greeting and Seating Guests
- Guest Relations Management
- Hospitality Service Expertise
- Check Payment Processing
- Bill Computation
- Guest Accommodations
- Contamination Prevention
- Billing and Payment Processing
- Dining Area Maintenance
- Suggestive Selling
- Course Suggestions
- Guest Satisfaction
- Stocking and Replenishing
- Dessert Preparation
- Room Preparation
- Kitchen Sanitization
- Portion Sizes
- Server Consolidation
- Wine and Liquor Service
- Energetic and Outgoing
- Server Deployment
- Tableside Service
- Operational Efficiency and Safety
- Guest Flow
- Brand Loyalty
- Error Identification
- Patron Engagement
- Table Preparation
- Communications Protocols
- Cash Register Operations
- Table Monitoring and Turnover
- Drink Consistency
Accomplishments
- Certified Swim America Instructor
- Certified Swim America Lifeguard
- Highest tipped and up sale server
- Graduated with a Technical Honors Diploma
- Certified Spanish Translater/Interpitor
Certification
- Certified Swim America Swim Instructor
- Certified Swim America Lifeguard
- Licensed Alcohol Waiter
Swimming
In my senior year of high school after taking swimming lessons for over a year and a half and becoming a swimming instructor the following year, I decided to venture into competitive swimming for my high school's boy varsity team. I made an outstanding amount of progress in the short period of 4 months and became part of the top 5 swimmers in my team I won 4 races earning first place in the boy's 50yrd freestyle race as well as two first place ribbons in the boy's 100yrd freestyle race. I also won a bounce team 400yrd freestyle relay. Thanks to all this became an amazing athlete and gained a strong mental health mindset that helped me out a lot on my day-to-day routine to accomplish my goals and push for a better future for myself and those who I care for the most.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server
Studio Movie Grill College Park
12.2021 - Current
Cashier
Lawrence Culvers
02.2021 - 05.2022
Swimming Coach
Lawrence Swim Team
08.2017 - 11.2020
High School Diploma -
Lawrence Central High School
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