Cristhian Roldan Orellana
Orlando
Summary
Versatile individual with experience in customer service, team leading, and proficient problem solving. Brings a proactive approach with compassion in everything that is done. Team oriented and willing to take on any roll for the success and growth of the team.
Overview
8
8
years of professional experience
Work History
Flight Attendant
Delta Air Lines
08.2023 - Current
- Leads teams in delivering premier customer service and experience, while maintaining customer loyalty through personalized interactions
- Cultivates professional and genuine relationships with management and teams, upholding standards of flexibility, reliability, and accountability
- Overcomes challenging situations while maintaining a calm and welcoming demeanor, deescalating issues with passengers, attending swiftly to medical emergencies and promptly resolving customer concerns
- Maintains safety regulations to ensure the highest standards of passenger and crew safety
- Assists passengers who are handicapped as well as elderly passengers.
- Embodies brand beliefs by demonstrating compassion, and respect in every interaction with peers and customers.
Flight Attendant
American Airlines
03.2023 - 08.2023
- Leads teams in delivering stellar customer service and experience, while maintaining customer loyalty through personalized interactions
- Cultivates professional and genuine relationships with management and teams, upholding standards of flexibility, reliability, and accountability
- Overcomes challenging situations while maintaining a calm and welcoming demeanor, deescalating issues with passengers, attending swiftly to medical emergencies and promptly resolving customer concerns
- Maintains safety regulations to ensure the highest standards of passenger and crew safety
- Assists passengers who are handicapped as well as elderly passengers.
- Embodies brand beliefs by demonstrating compassion, and respect in every interaction with peers and customers.
Deli Clerk and Training Clerk
Publix Supermarkets
12.2021 - 03.2023
- Train and provide mentorship to newly hired clerks
- Conduct product inventory and organize stock
- Overall, provided premier customer service to guests and routinely received commendations about my collaborative abilities within the team.
Payroll Specialist
Paychex
04.2018 - 11.2021
- Fulfill payroll clients orders for small businesses across the entirety of Florida and Georgia
- Train and mentor newly hired specialists while supervising development
- Routinely received commendations about my collaborative abilities within the team
Education
Associates in Arts - Finance
Valencia Community College
Orlando, FL12-2026
Skills
- Leader and Collaborative
- Detail oriented
- Superb time management skills
- Multitasking
- Compassionate
- Conflict resolution
- Bilingual
- Adaptability
- Technical proficiency
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Flight Attendant
Delta Air Lines
08.2023 - Current
Flight Attendant
American Airlines
03.2023 - 08.2023
Deli Clerk and Training Clerk
Publix Supermarkets
12.2021 - 03.2023
Payroll Specialist
Paychex
04.2018 - 11.2021
Associates in Arts - Finance
Valencia Community College