Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Interests
Timeline
Generic

Cristhian Santos

Paterson,NJ

Summary

I consider myself energetically driven and a reliable person who thrives in fast-moving environments. Customer satisfaction was improved at Work while streamlining operations. Skilled at data entry and customer relations, I handled, quite successfully, high-volume tasks with precision. My leadership and proactive problem-solving abilities made a huge contribution to the success of teams and the efficiency of operations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Amazon LockerHub+

Amazon
01.2023 - Current
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Provided professional services and support in dynamic work environment.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Managed timely and effective replacement of damaged or missing products.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Operated equipment while observing standard safety procedures.
  • Maintained clean, orderly work environment free of hazards.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Assisted with day-to-day operations, working efficiently and productively with all team members

Game Manager

5M
10.2021 - Current
  • Conducted progress and development meetings with support staff to enforce updates to company goals and policies.
  • Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
  • Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Managed department Text volume of 1000 Tickets per day and coordinated department schedules to maximize coverage during peak hours.
  • Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
  • Created customer support strategies to increase customer retention.

Target General Merchandise

Target Logistics
08.2021 - 02.2022
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations.

Warehouse Worker

Blackinn
02.2022 - 08.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 60 pounds.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Managed warehouse operations and verified proper shipment procedures.
  • Maintained clean, orderly work environment free of hazards.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Assembled pallets and crates for secure transportation of materials.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.

Education

No Degree - Office Management

NexPort
ONLINE
12.2024

No Degree - Forklift

PCC
Paterson, NJ
12.2022

High School Diploma -

Eastside Highschool
Paterson, NJ
06.2021

Skills

  • Dependable and Responsible
  • Attention to Detail
  • Multitasking
  • Active Listening
  • Customer Relations
  • Computer Skills
  • Good Telephone Etiquette
  • Data Entry
  • Verbal Communication
  • Supervision and leadership
  • Recordkeeping
  • Remote Office Availability
  • Task Prioritization
  • Self-Directed

Hobbies

on my freetime i usually love to learn new things PC related to learn new skills in software's etc i would say i am very passionate about computers

Languages

Spanish
Native or Bilingual
English
Full Professional

Interests

i am quite interested in any computer based job as i love to expand my knowledge and explore new opportunities to learn and adapt to new things i am currently learning into office management careers im studying to get a certificate i am passionate about computers and well skilled

Timeline

Amazon LockerHub+

Amazon
01.2023 - Current

Warehouse Worker

Blackinn
02.2022 - 08.2022

Game Manager

5M
10.2021 - Current

Target General Merchandise

Target Logistics
08.2021 - 02.2022

No Degree - Office Management

NexPort

No Degree - Forklift

PCC

High School Diploma -

Eastside Highschool

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Cristhian Santos