Cristhian Omar Martinez
Brownsville
Summary
Multitasking Quality Assurance Coordinator with a background ensuring courteous service to clients and employees. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution, leading by example, and very innovative and creative. Experienced Nutritionist with 13 years of expertise in conducting nutrition assessments and evaluating lifestyle factors. Research and gather information on clients' physical fitness, stress levels, and behavior changes. Offer effective and appropriate leadership for planing, implement and transform a organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Assurance Coordinator
Cameron County Public Healt-WIC Program
2022.06 - Current
- Conduct quality control audits and closely monitored staff performance to ensure compliance with established quality standards.
- Perform quality control audits and Record findings of inspection process, collaborating with State and Local quality team to implement corrective actions.
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Draft comprehensive reports on quality verification activities, analyzing the outcomes and presenting findings to decision-makers.
- In collaboration with management, I developed training programs that enhanced employees' knowledge of improved processes and policies. I also assisted in creating and maintaining high-quality training materials to ensure that all staff received the necessary training on policies and procedures.
- Conduct depth investigations of recurring customer complaints, identifying the source of non-conformance incidences, and proposed effective solutions to eliminate them.
- Scheduled and conduct periodic quality review meetings to assess the effectiveness of performance and compliance with policies.
- Implemented new quality assurance and customer service standards that helped to enhance customer satisfaction.
- Observe and evaluate work performance of the staff identifying strengths and weaknesses and provide constructive feedback to help them improve their skills.
Certifying Authority/Clinic Supervisor
Cameron County Public Health-WIC Program
2021.01 - 2022.06
- Apply leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Successfully managed about 3300 clients per month and established a strong rapport with WIC participants
- Consistently monitor and meet monthly caseload goals and increased WIC participants retention rate month-over-month.
- Utilize standard clinic operating procedures, effective crew resource management, communication, and procedures specified in the clinic operation manual, state, and local policies.
- Audit and document all processes and procedures to assure quality and customer service.
- Plan, direct, and monitor clinical functions of WCS I, WCS II, CA, Breastfeeding Peer Counselor, and Janitor.
- Check bi-weekly staff timesheets self-report of time earned and address any schedule changes or discrepancies.
- Refer patients to appropriate additional helpful programs such as Medicaid, SNAP, TANF, medical care, breastfeeding support, community services or concerns beyond scope of practice.
- Implement individual nutrition education for participants in nutritional risk or health concerns.
- Facilitate, support, and document participant-centered nutritional care of high-risk women, infants, and children under the guidance of a registered dietitian.
- Obtain and assessed health history information, dietary intake, anthropometric and blood work data from WIC participants to determine nutritional and medical risks for program enrollment.
- Perform breastfeeding assessment and provided participant-centered counseling to help mother initiate breastfeeding, establish milk supply and exclusively breastfeed and continue breastfeeding.
- Assign food packages accordingly to participant's categories, needs, and health status.
- Manage inventory of office and clinic supplies, nutrition information and EBT cards.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
Head Coach
Fit Body Boot Camp
2019.04 - 2020.12
- Lead six daily groups training of 30 clients each for fat burn programs at Fit Body Boot Camp by using coaching, fitness skills and leadership abilities.
- Designed programs to improve customer retention and satisfaction.
- Trained beginner coaches to improved their confidence when having groups trainings.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
- Monitored coaches during training to identify correct techniques, postures and motivation to guarantee clients results and avoided injuries.
- Programmed weekly workouts and routines for clients.
- Participated in fundraising events helping low-income children from Brownsville and Matamoros to obtain school supplies and toys for Christmas
- Conducted individualized nutritional assessments based on BMI and fat percent.
- Monitored calorie count for clients in accordance with specific nutritional needs and fitness goals.
Nutrition Assistant
University Medical Center Of El Paso
2015.08 - 2018.12
- Assessed calories, macro and micronutrients data on meals to oversee patients' diets guided for registered dietitians.
- Developed nutrition menus and snacks addressing individual patient conditions, including diabetes, hypertension, dyslipidemia, renal disease, food allergies and critical care patients instructed by registered dietitians.
- Designed and coordinated menus for 250-350 patients and checked for satisfaction with dietary requirements.
- Supervised kitchen staff to adhere of menu instructions preparation and guarantee quality of food.
- Supervised trays line to guarantee patients got meals according to their nutritional needs.
- Assisted patients clients with meal plan development, addressing individualized dietary requirements.
- Planned, directed and monitored food service staff.
- Assessed patients nutritional and food preference needs by interviewing patients,and report to registered dietitians.
- Coordinated inventory of food service supplies.
- Distribution and inventory of tube feedings for patients on enteral nutrition support.
Education
Master of Science - Health Science With Concentration in Nutrition
The University of Texas Rio Grande Valley
Edinburg, TX04.2021
Bachelor of Science - Nutrition Sciences
Universidad Autonoma De Ciudad Juarez
Cd. Juarez Chih. Mex. 08.2010
Skills
- Organization and Time management
- Computer skills
- Excellent work ethic
- Decision Making
- Creative Thinking
- Work Prioritization
- Effective communication
Certification
- Certified Personal Trainer
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Quality Assurance Coordinator
Cameron County Public Healt-WIC Program
2022.06 - Current
Certifying Authority/Clinic Supervisor
Cameron County Public Health-WIC Program
2021.01 - 2022.06
Head Coach
Fit Body Boot Camp
2019.04 - 2020.12
Nutrition Assistant
University Medical Center Of El Paso
2015.08 - 2018.12
Master of Science - Health Science With Concentration in Nutrition
The University of Texas Rio Grande Valley
Bachelor of Science - Nutrition Sciences
Universidad Autonoma De Ciudad Juarez
- Certified Personal Trainer
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