Cristhie Portillo
Miami,FL
Summary
Accomplished sales professional equipped with 9 years of diverse and progressive experience in sales, project and customer management. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction and revenue. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Project Manager
Kingsman Construction
08.2020 - Current
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Conduct customer calls to get projects moving.
- Work closely with the operations team to get projects moving towards completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- Negotiated and managed third-party contracts related to project deliverables.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Enhanced client relationships through consistent communication and personalized solutions.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Implemented CRM systems to streamline data management and improve tracking of customer interactions.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Sales Associate
Tmoblie
08.2016 - 08.2020
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Identified and analyzed key competitors and related products.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Greeted customers and provided product advice to increase sales.
- Monitored sales team performance and provided constructive feedback.
- Participated in store meetings and product training sessions to understand and sell items.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Company Administrator
Sunflo Construction Group INC.
04.2016 - 03.2020
- Managed over 100 customer calls per day.
- Called potential roof sales leads and set appointments.
- Coordinated with clients to schedule inspections on a day and time that they can be present.
- Managed day-to-day development issues.
- Pulled county permits for pending roof jobs.
- Coordinated mid and final inspections
- Reviewed failed inspection reports and resolved the issue by scheduling workers back out to make corrections.
- Created a master file tracker for permits and county requirements.
- Followed up with counties to obtain certificates of completions for closed out permits
- Managed Yelp, Homeadvisor and Marketing leads for the company.
- Managed over 100 files daily in Acculynx.
- Anticipated and prepared insurance documents to send the insurance companies for new or existing claims.
- Request determination letters from the insurance companies when not sent to clients.
- Prepare files through the supplemental process with the estimating department.
- Send contingency agreements, AOB and tarp invoice to insurance companies and consistently follow up.
- Create a case and prepare denied files for the legal process.
- Called potential roof sales leads and set appointments.
- Conducted monthly zoom meetings to speak on company revenue and file management strategies.
- Developed weekly reports of claims that are still pending.
- Represented company at conferences and seminars to boost outreach.
Store Manager
Le Macaron
03.2014 - 04.2016
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team.
- Leveraged social media and brand marketing to achieve or surpass sales quota.
Education
Associate of Arts - Operations Management
Florida International University
Miami, FL05.2018
Skills
- Team work
- Customer service
- Energetic
- Ambitious
- Strong organizational skills
- Bilingual
- Problem solving strength
- Interpersonal communication skills
- Adapt to diverse groups
- Professional telephone demeanor
- Efficient in Microsoft, Word, Excel and Powerpoint
- Critical Thinking
Accomplishments
- Top 30% nationwide as a T-mobile sales Associate
- Top accessory sales person in the Miami District for T-mobile
Certification
- NASM certification in progress
- Licensed Public Adjuster (3-20 License).
- Licensed Notary.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Project Manager
Kingsman Construction
08.2020 - Current
Sales Associate
Tmoblie
08.2016 - 08.2020
Company Administrator
Sunflo Construction Group INC.
04.2016 - 03.2020
Store Manager
Le Macaron
03.2014 - 04.2016
Associate of Arts - Operations Management
Florida International University
- NASM certification in progress
- Licensed Public Adjuster (3-20 License).
- Licensed Notary.
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