CRISTHINA JAZMINE ESTUPINAN
Houston
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
8
8
years of professional experience
Work History
Program Project Manager
Houston Methodist Hospital
03.2022 - Current
- Managing the post-award processes of the Translational Research Initiative (TRI), and other translational programs, as appropriate, using project management skills and business acumen
- Streamlined project management processes by implementing Agile methodologies, leading to increased efficiency and improved collaboration among team members.
- Evaluating project risk, critical path, and scope change to overcome critical challenges
- Coordinating meetings with other subject-matter experts (within scientific departments, clinical departments, cores, consultancies, finance, regulatory affairs, manufacturing, technology transfer, legal, commercialization, etc.) to achieve project milestones and deliverables
- Working cross-functionally and proactively with investigative, administrative, and leadership teams to generate project status reports for stakeholders
- Monitoring spending and budget alignment with programmatic priorities and project progress.
- Identified potential risks early in the planning process, developing mitigation strategies to minimize impact on project timelines and deliverables.
Quality Management Coordinator
nd MD
02.2021 - 03.2022
- Assisting with developing of company policies, processes, and procedures by collecting and analyzing quality data
- Conducted thorough audits of manufacturing processes, identifying areas for improvement and implementing necessary changes.
- Evaluation of consult and referral impact at the completion of case follow-up
- Assist Quality Program Director and Client Management team with special projects as needed
- Developed training programs for staff on quality control procedures, resulting in a more knowledgeable workforce and consistent adherence to standards.
- Analyzed data from quality control tests, identifying trends and making recommendations for process improvements.
Senior Patient Liaison
Harris Health System –Ben Taub Hospital
04.2019 - 02.2021
- Evaluate patient satisfaction and make suggestions for changes or improvements by coordinating meetings with Department Manager to address patient issues
- Investigate Grievances and Complaints to the appropriate hospital staff and collaborate with hospital Risk Management Program personnel to ensure better service
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
- Assisted with the development of patient education materials to promote better understanding of treatment plans and options.
- Collaborated with interdisciplinary teams to optimize patient outcomes during their hospital stay.
Patient Financial Counselor
Harris Health System – Ben Taub Hospital
04.2018 - 03.2019
- Responsible for interviewing clients and gathering demographic, employment, and insurance information
- Evaluates patient documents for HCHD and Harris County charity care and eligibility discounts
- Collaborates with Provider Relations to improve provider performance in areas of Quality, Risk Adjustment.
- Streamlined insurance verification processes for increased efficiency and reduced errors.
- Assisted in the development of new policies and procedures to improve overall patient financial experience.
Lead Graduate Student Assistant
Texas Tech University
12.2015 - 12.2017
- Create social media strategies to promote and highlight SON (School of Nursing) events
- Assist admissions in processing potential student admission form and ensure their proper completion
- Collaborated with Faculty and Coordinators to organize Orientations and Graduations.
- Assisted professors in developing course materials for improved student engagement and academic success.
Education
Bachelor of Science -
Texas Tech University School of Arts and Sciences
Master of Business Administration - Business Administration, Healthcare
Texas Woman’s University
Skills
- Critical Thinking
- Team Leadership
- Policy and Procedure Improvement
- Budget Coordination
- Time Management
- Project Deadlines
- Program Leadership
- Operational Management
- MS Office Applications
Languages
Spanish
Native or Bilingual
Timeline
Program Project Manager
Houston Methodist Hospital
03.2022 - Current
Quality Management Coordinator
nd MD
02.2021 - 03.2022
Senior Patient Liaison
Harris Health System –Ben Taub Hospital
04.2019 - 02.2021
Patient Financial Counselor
Harris Health System – Ben Taub Hospital
04.2018 - 03.2019
Lead Graduate Student Assistant
Texas Tech University
12.2015 - 12.2017
Bachelor of Science -
Texas Tech University School of Arts and Sciences
Master of Business Administration - Business Administration, Healthcare
Texas Woman’s University
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