Summary
Overview
Work History
Education
Skills
Certification
Notary Public, State of Texas
Timeline
Generic

Cristi Acrey

Lubbock

Summary

Professional assistant with strong background supporting high-level executives. Known for effective communication, organizational skills, and adaptability. Thrives in collaborative environments, ensuring seamless operations and achieving strategic goals. Reliable and flexible, skilled in scheduling, project coordination, and resource management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Executive Assistant to the General Manager

Overton Hotel and Conference Center
01.2023 - Current
  • Executive Support: Provide comprehensive administrative support to the general manager, including managing schedules, arranging meetings, handling correspondence, and booking rooms for high-priority guests.
  • Customer care for issues or complaints through email, phone, or mail.
  • Preparation of annual capital improvement submissions for both hotel and conference center, including research, pricing, and submissions.
  • Assist with management and training of staff and professional development, human resources, front desk, restaurant, and events.
  • Handle all donation requests and maintain logs for.
  • Work closely with the RHIM department at Texas Tech, scheduling tours and utilizing the classroom on the property.
  • Oversee and run the Quality Assurance team and monthly meetings. Team lead on coffee shop transformation to Starbucks.
  • Coordinated executive schedules to optimize time management and enhance operational efficiency.
  • Managed communications between the General Manager and internal/external stakeholders, ensuring timely information flow.
  • Developed and maintained filing systems for confidential documents, improving retrieval speed and organizational effectiveness.
  • Prepared meeting agendas, minutes, and reports to support decision-making processes for the management team.
  • Streamlined office procedures by implementing new administrative protocols, resulting in increased productivity.
  • Oversaw supply inventory and procurement processes, ensuring resources were readily available for daily operations.
  • Enhanced executive''s productivity by effectively managing calendars, scheduling meetings, and handling correspondence.
  • Provided administrative assistance during periods of increased workload or staff absences, maintaining consistent levels of productivity across all tasks at hand.
  • Monitored budgets and expenses related to departmental operations, supporting cost-effective management practices throughout the organization.
  • Planned logistics for off-site meetings by contracting for meeting space and ordering catering.
  • Assisted in the preparation of various reports and presentations with accuracy and attention to detail.
  • Maintained confidentiality when dealing with sensitive information, earning trust from executives and colleagues alike.
  • Prepared meeting agendas and materials to ensure productive discussions among attendees.
  • Conducted research on various topics as needed to support informed decision-making by the General Manager.
  • Used PowerPoint to format visual presentations for speeches and meetings.
  • Identified opportunities for streamlining workflows within the office environment through process analysis or technology implementation.
  • Screened phone calls, emails, mail and visitors to route and resolve information requests.
  • Used Excel to create various reporting materials such as charts, graphs and statistical documents.
  • Drafted and prepared meeting agendas and minutes for [Type] and [Type] meetings.
  • Managed office by ordering office supplies and maintaining office equipment.
  • Coordinated recruiting activities by scheduling interviews and arranging candidate travel.
  • Served as a gatekeeper for the General Manager''s office by prioritizing incoming requests while exercising sound judgment in delegating tasks when appropriate.
  • Managed multiple projects concurrently, ensuring timely completion and high-quality results.
  • Maintained corporate records, personal financial statements and employee personnel files.
  • Streamlined communication between departments for improved collaboration and decisionmaking.
  • Organized new office and designed systems to maximize administrative operations.
  • Liaised with clients to address inquiries or concerns promptly and professionally, preserving positive relationships.
  • Implemented new filing systems and organizational strategies to increase efficiency within the office environment.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

Travel Agent

Archer Travel
03.2021 - Current
  • Home-based travel agent. Assisting customers with planning every aspect of travel.
  • Helping with financing and assisting with any travel issues.
  • 400+ client base.
  • Designed customized travel itineraries based on client preferences and budget constraints.
  • Coordinated with airlines, hotels, and local vendors to secure bookings and services.
  • Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.
  • Monitored industry trends to provide clients with updated travel options and recommendations.
  • Trained new staff on booking systems and customer service protocols for seamless operations.
  • Developed marketing materials to promote travel packages, enhancing client engagement.
  • Implemented process improvements that reduced booking errors and improved efficiency.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.

Owner/Manager

Flying Tomato Consulting
03.2018 - 01.2021
  • Developed strategic marketing plans to enhance client engagement and brand visibility.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed project timelines, ensuring all deliverables met quality standards and client expectations.
  • Streamlined internal processes to improve workflow efficiency, reducing project turnaround times without compromising quality.
  • Managed day-to-day business operations.

Manager

The Rack House
01.2017 - 04.2018
  • Managed 40 employees, scheduling, recruiting, training, purchasing, budgeting, and running daily operations of a local restaurant/bar.
  • Developed training programs, enhancing staff performance and customer engagement.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Customer Service Representative

American Airlines
05.2015 - 11.2016
  • Ticketing and Gate agent. Customer service and ramp work.

Youth Market Assistant (Temporary)

American Heart Association
01.2015 - 05.2015
  • Provides vision and strategy through best practices for Jump Rope for Heart, Hoops for Heart, and Red Out events. Accurate data entry into the AHA (Microsoft Dynamics) database to ensure reporting and campaign progress are tracked. Responsible for Heart Chase donor solicitation, volunteer and participant recruitment and engagement, training, and management activities to reach income goals. Performs other duties as assigned.

Education

Master of Science - Restaurant

Texas Tech University
Tech, Texas
05.2008

Bachelor of Science - Restaurant

Texas Tech University
Tech, Texas
12.1999

Skills

  • Strong Management Skills
  • Referral/Repeat Business Generation
  • Power Point Presentations
  • Public Speaking
  • Complaint Handling
  • Sales Reports and Correspondence
  • Inventory Management
  • Customer Acquisition
  • Account Acquisition and Retention
  • Cold Calling and Telephone Sales
  • Territory Management and Customer Support
  • Business to Business Sales
  • Lead Qualification and Generation
  • Office administration
  • Document preparation
  • Calendar management
  • Expense reporting
  • Travel arrangements
  • Customer service
  • Meeting organization
  • Strong problem solver
  • Office management
  • Excel spreadsheets
  • Invoice processing
  • Task delegation
  • Scheduling
  • Quality control

Certification

  • Certified Notary Republic, State of Texas
  • Certified Starbucks Barista

Notary Public, State of Texas

Expiration March 2028

Timeline

Executive Assistant to the General Manager

Overton Hotel and Conference Center
01.2023 - Current

Travel Agent

Archer Travel
03.2021 - Current

Owner/Manager

Flying Tomato Consulting
03.2018 - 01.2021

Manager

The Rack House
01.2017 - 04.2018

Customer Service Representative

American Airlines
05.2015 - 11.2016

Youth Market Assistant (Temporary)

American Heart Association
01.2015 - 05.2015

Bachelor of Science - Restaurant

Texas Tech University

Master of Science - Restaurant

Texas Tech University

Similar Profiles

CREATE PROFILE