Summary
Overview
Work History
Accomplishments
Timeline
BusinessAnalyst
Cristi Crooks

Cristi Crooks

Des Moines,IA

Summary

Customer-focused Head Bartender with 30 years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing, and providing guidance for employees when necessary. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Communicative bartender maintaining bar and service area in optimal condition. Proficient in bar operations, supply ordering, mixology, invoice generation, and order fulfillment. Independent with collaborative leadership principles and thoughtful motivation strategies. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

27
27
years of professional experience

Work History

Head Bartender

Wesley on Grand Chamberlain Pub
08.2022 - 08.2024
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Head Bartender

Sambetti’s
08.2020 - 12.2021
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

HIM Technician

Unitypoint Corporate
01.2015 - 01.2017
  • Retrieved medical data for physicians and patients.
  • Catalogued patient data in clinical databases and registries according to regulatory practices.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
  • Secured confidential patient information from unauthorized access.
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Organized and detail-oriented with a strong work ethic.
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.

Unit Secretary

Unitypoint Iowa Lutheran Hospital 3N Cardiology
06.2008 - 01.2017
  • Enhanced office productivity by handling high volume of callers per day.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Supported office staff and operational requirements with administrative tasks.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained current and accurate medical records for patients.
  • Processed lab paperwork and requests according to physicians' orders.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Received and routed laboratory results to correct clinical staff members.
  • Prepared and processed patient referrals and transfer requests.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

HIM Technician

Digestive & Liver Disease Consultants PC
10.2005 - 10.2008
  • Retrieved medical data for physicians and patients.
  • Secured confidential patient information from unauthorized access.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Organized and detail-oriented with a strong work ethic.

Unit Secretary

Broadlawns Hospital Med Surg
03.2005 - 10.2007
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Received and routed laboratory results to correct clinical staff members.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Prepared and processed patient referrals and transfer requests.

ER Unit Secretary

Mercy Medical Center, Des Moines, CHI Health
02.1998 - 11.2004
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Prepared and processed patient referrals and transfer requests.
  • Received and routed laboratory results to correct clinical staff members.
  • Registered and verified patient records before triage with most up-to-date information.

Accomplishments

  • Runner up for "Cityview's best of 2024 public vote" Award for Best Local Bartender 2024.
  • Won "Register & Tribune" Award for Outstanding Clerical Ability.

Timeline

Head Bartender

Wesley on Grand Chamberlain Pub
08.2022 - 08.2024

Head Bartender

Sambetti’s
08.2020 - 12.2021

HIM Technician

Unitypoint Corporate
01.2015 - 01.2017

Unit Secretary

Unitypoint Iowa Lutheran Hospital 3N Cardiology
06.2008 - 01.2017

HIM Technician

Digestive & Liver Disease Consultants PC
10.2005 - 10.2008

Unit Secretary

Broadlawns Hospital Med Surg
03.2005 - 10.2007

ER Unit Secretary

Mercy Medical Center, Des Moines, CHI Health
02.1998 - 11.2004

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Cristi Crooks