Managed challenging situations involving upset family members or visitors with professionalism, exhibiting empathy while ensuring adherence to hospital policies.
Promoted a positive patient experience by assisting with personal hygiene tasks, serving meals, and providing emotional support when needed.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
Greeted patients and visitors in person or on telephone to answer questions or refer to appropriate staff member.
Processed requests for patient medical records and patient information.
Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and coordinating with other departments.
Received and routed laboratory results to correct clinical staff members.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Placed new supply orders, managed inventory and restocked clerical spaces.
Performed various administrative tasks by filing, copying and faxing documents.
Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
Demonstrated adaptability during times of high patient volume or staff shortages, managing multiple responsibilities effectively while maintaining a calm demeanor under pressure.
Answered unit calls and took messages for healthcare staff to maximize team productivity.
Provided exceptional customer service to patients and visitors, helping them navigate the hospital environment and addressing their concerns promptly.
Served as an essential point of contact between physicians, nurses, therapists, social workers, case managers, families, patients resulting in smooth and efficient care coordination.
Completed data entry tasks with accuracy and efficiency.
Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Unit Secretary
Unity point Iowa Lutheran Hospital 3N Cardiology
Des Moines, Iowa
01.2008 - 01.2016
Scanned patient medical record information into EMR system.
Enhanced patient privacy by understanding and adhering to HIPAA regulations in all aspects of the unit clerk role.
Supported quality improvement initiatives on the inpatient unit by actively participating in meetings, offering constructive feedback, and implementing changes as needed.
Contributed to a safe and clean environment by maintaining an organized unit, tracking supplies, and reporting any maintenance issues.
Provided exceptional customer service to patients and visitors, helping them navigate the hospital environment and addressing their concerns promptly.
Processed requests for patient medical records and patient information.
Assisted with the orientation of new hires on the unit clerk role, fostering a supportive work environment that encouraged growth and development.
Facilitated timely discharge of patients by preparing necessary documentation and collaborating with interdisciplinary team members.
Collaborated effectively with ancillary departments such as pharmacy or dietary services to ensure prompt delivery of medications or special meal requests for patients.
Managed challenging situations involving upset family members or visitors with professionalism, exhibiting empathy while ensuring adherence to hospital policies.
Served as an essential point of contact between physicians, nurses, therapists, social workers, case managers, families, patients resulting in smooth and efficient care coordination.
Greeted patients and visitors in person or on telephone to answer questions or refer to appropriate staff member.
Demonstrated adaptability during times of high patient volume or staff shortages, managing multiple responsibilities effectively while maintaining a calm demeanor under pressure.
Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and coordinating with other departments.
Answered unit calls and took messages for healthcare staff to maximize team productivity.
Answered multi-line telephone system, provided information, and directed calls.
Arranged discharges and patient transportations.
Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
Performed various administrative tasks by filing, copying and faxing documents.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Head Bartender
Wesley on Grand Chamberlain Pub
Des Moines, Iowa
09.2022 - 08.2024
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Demonstrated strong organizational and time management skills while managing multiple projects.
Proved successful working within tight deadlines and a fast-paced environment.
Bartender
Sambetti’s
Des Moines, Iowa
08.2019 - 12.2021
Adaptable and proficient in learning new concepts quickly and efficiently.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Proved successful working within tight deadlines and a fast-paced environment.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Demonstrated respect, friendliness and willingness to help wherever needed.
Demonstrated strong organizational and time management skills while managing multiple projects.
Worked effectively in fast-paced environments.
Worked flexible hours across night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Excellent communication skills, both verbal and written.
Organized and detail-oriented with a strong work ethic.
HIM Technician
Unitypoint Corporate
Des Moines, Iowa
01.2016 - 01.2017
Adaptable and proficient in learning new concepts quickly and efficiently.
Worked flexible hours across night, weekend, and holiday shifts.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Skilled at working independently and collaboratively in a team environment.
Organized and detail-oriented with a strong work ethic.
Developed and maintained courteous and effective working relationships.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Proved successful working within tight deadlines and a fast-paced environment.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Demonstrated respect, friendliness and willingness to help wherever needed.
Demonstrated strong organizational and time management skills while managing multiple projects.
Learned and adapted quickly to new technology and software applications.
HIM Technician
Digestive & Liver Disease Consultants P.C
Des Moines, Iowa
10.2005 - 09.2008
Ensured timely processing of medical records for optimal patient care and facility efficiency.
Promoted a culture of safety within the organization by actively participating in safety initiatives focused on proper storage, disposal, or destruction of sensitive patient information materials.
Maintained HIPAA compliance with strict adherence to confidentiality guidelines for all patient information.
Performed regular quality and validation assessments on patient data to verify accuracy.
Retrieved medical data for physicians and patients.
Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
Provided exceptional customer service, addressing inquiries from patients, insurance companies, and other stakeholders promptly and professionally.
Served as a valuable resource for colleagues by providing guidance and support related to complex coding questions, medical terminology, or other HIM-related inquiries.
Secured confidential patient information from unauthorized access.
Upheld HIPAA regulations and standards for protecting patient information.
Processed medical records requests from outside providers according to facility, state, and federal law.
Scanned medical records in digital format for easy retrieval and accessibility.
Printed and photocopied documents to provide patients with copies of medical records.
Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Supported medical staff by providing organized and accurate medical records.
Responded to patient inquiries to provide information and details of medical records.
Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
HIM Technician
DIGISTOR
Des Moines, Iowa
11.2004 - 05.2005
Developed and implemented new filing system for medical records to improve efficiency.
Organized storage of physical records, optimizing space utilization and accessibility.
Utilized electronic medical record systems to store, retrieve and process patient data.
Streamlined patient record retrieval process, significantly reducing wait times for medical staff.
Responded to external requests for patient information, adhering to strict privacy regulations.
Reviewed charts and flagged incomplete or inaccurate information.
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.
Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
Maintained accuracy, completeness, and security for medical records and health information.
Coordinated with IT department to resolve technical issues in electronic record systems, reducing downtime.
Scanned medical records in digital format for easy retrieval and accessibility.
Maintained patient records in compliance with security regulations.
Printed and photocopied documents to provide patients with copies of medical records.
Maintained patient records systems by archiving, scaning and indexing important documents and files.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Input data into computer programs and filing systems.
Facilitated smooth communication between departments by providing timely access to patient records.
Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
Assisted in transition to new electronic health record system, minimizing disruptions in access.
Emergency Communications secretary
Mercy Medical Center E.R.
Des Moines, Iowa
04.1998 - 10.2004
Provided training and mentorship to new unit clerks, sharing best practices for efficient work processes within the Emergency Room setting.
Adhered to HIPAA guidelines while handling sensitive patient information, protecting privacy rights, and maintaining confidentiality at all times.
Supported optimal patient care by ensuring timely retrieval of lab results and diagnostic reports for physicians.
Maintained accurate patient records by diligently updating electronic health systems with relevant data.
Enhanced communication between medical staff by promptly relaying critical information and updates on patient status.
Promoted a safe environment by maintaining a clean and organized unit clerk workstation throughout each shift.
Facilitated clear communication among nursing staff through diligent documentation and relay of physician orders.
Expedited delivery of urgent messages to appropriate personnel, improving response time to emergent situations.
Collaborated with interdisciplinary teams to coordinate seamless transitions between departments for admitted patients.
Contributed to a positive patient experience by providing compassionate assistance to patients and their families during their ER visit.
Ensured patient confidentiality by adhering to HIPAA regulations when handling sensitive information.
Improved patient flow by efficiently managing admissions, discharges, and transfers in the Emergency Room.
Streamlined patient discharge processes by assembling necessary paperwork and discharge instructions swiftly and accurately.
Utilized multiple PC applications throughout day.
Organized medical supply inventory, ensuring availability of necessary items for emergency procedures at all times.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Prepared and processed patient referrals and transfer requests.
Received and routed laboratory results to correct clinical staff members.
Played key role in transition to paperless record-keeping, reducing environmental impact and improving accessibility.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Sorted documents and maintained organized filing process.
Used computer software to store and retrieve data.
Maintained files, records, and chronologies of entry activities.
Followed data entry protocols, rules and regulations.
Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Scanned documents and saved in database to keep records of essential organizational information.
Completed data entry tasks with accuracy and efficiency.
Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Verified accuracy of data entered into system to produce error-free reports.
NA at Exploration Station (Pediatrics) | HCA Aventura (Med-Surg I, Psychiatry) | HCA Kendall (Med-Surg II) | HCA Mercy (Neuro) | Jackson Medical Center (Obstetrics- Maternity Unit) | Jackson Main (Leadership - ICU) | Northshore Medical Center (Oncology)NA at Exploration Station (Pediatrics) | HCA Aventura (Med-Surg I, Psychiatry) | HCA Kendall (Med-Surg II) | HCA Mercy (Neuro) | Jackson Medical Center (Obstetrics- Maternity Unit) | Jackson Main (Leadership - ICU) | Northshore Medical Center (Oncology)
Registered Nurse (60% Geriatric; 40% Adult) at Pomona Valley Hospital Medical Center, Med- SurgRegistered Nurse (60% Geriatric; 40% Adult) at Pomona Valley Hospital Medical Center, Med- Surg