Work History
Overview
BusinessAnalyst
Cristi Crooks

Cristi Crooks

Bartender, HIM Specialist
Des Moines,IA

Work History

Unit Clerk

Broadlawns Hospital Med/Surg
Des Moines, Iowa
06.2013 - 01.2016
  • Managed challenging situations involving upset family members or visitors with professionalism, exhibiting empathy while ensuring adherence to hospital policies.
  • Promoted a positive patient experience by assisting with personal hygiene tasks, serving meals, and providing emotional support when needed.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
  • Greeted patients and visitors in person or on telephone to answer questions or refer to appropriate staff member.
  • Processed requests for patient medical records and patient information.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and coordinating with other departments.
  • Received and routed laboratory results to correct clinical staff members.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Demonstrated adaptability during times of high patient volume or staff shortages, managing multiple responsibilities effectively while maintaining a calm demeanor under pressure.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Provided exceptional customer service to patients and visitors, helping them navigate the hospital environment and addressing their concerns promptly.
  • Served as an essential point of contact between physicians, nurses, therapists, social workers, case managers, families, patients resulting in smooth and efficient care coordination.
  • Completed data entry tasks with accuracy and efficiency.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.

Unit Secretary

Unity point Iowa Lutheran Hospital 3N Cardiology
Des Moines, Iowa
01.2008 - 01.2016
  • Scanned patient medical record information into EMR system.
  • Enhanced patient privacy by understanding and adhering to HIPAA regulations in all aspects of the unit clerk role.
  • Supported quality improvement initiatives on the inpatient unit by actively participating in meetings, offering constructive feedback, and implementing changes as needed.
  • Contributed to a safe and clean environment by maintaining an organized unit, tracking supplies, and reporting any maintenance issues.
  • Provided exceptional customer service to patients and visitors, helping them navigate the hospital environment and addressing their concerns promptly.
  • Processed requests for patient medical records and patient information.
  • Assisted with the orientation of new hires on the unit clerk role, fostering a supportive work environment that encouraged growth and development.
  • Facilitated timely discharge of patients by preparing necessary documentation and collaborating with interdisciplinary team members.
  • Collaborated effectively with ancillary departments such as pharmacy or dietary services to ensure prompt delivery of medications or special meal requests for patients.
  • Managed challenging situations involving upset family members or visitors with professionalism, exhibiting empathy while ensuring adherence to hospital policies.
  • Served as an essential point of contact between physicians, nurses, therapists, social workers, case managers, families, patients resulting in smooth and efficient care coordination.
  • Greeted patients and visitors in person or on telephone to answer questions or refer to appropriate staff member.
  • Demonstrated adaptability during times of high patient volume or staff shortages, managing multiple responsibilities effectively while maintaining a calm demeanor under pressure.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and coordinating with other departments.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Arranged discharges and patient transportations.
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Head Bartender

Wesley on Grand Chamberlain Pub
Des Moines, Iowa
09.2022 - 08.2024
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.

Bartender

Sambetti’s
Des Moines, Iowa
08.2019 - 12.2021
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.

HIM Technician

Unitypoint Corporate
Des Moines, Iowa
01.2016 - 01.2017
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.

HIM Technician

Digestive & Liver Disease Consultants P.C
Des Moines, Iowa
10.2005 - 09.2008
  • Ensured timely processing of medical records for optimal patient care and facility efficiency.
  • Promoted a culture of safety within the organization by actively participating in safety initiatives focused on proper storage, disposal, or destruction of sensitive patient information materials.
  • Maintained HIPAA compliance with strict adherence to confidentiality guidelines for all patient information.
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Retrieved medical data for physicians and patients.
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
  • Provided exceptional customer service, addressing inquiries from patients, insurance companies, and other stakeholders promptly and professionally.
  • Served as a valuable resource for colleagues by providing guidance and support related to complex coding questions, medical terminology, or other HIM-related inquiries.
  • Secured confidential patient information from unauthorized access.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Supported medical staff by providing organized and accurate medical records.
  • Responded to patient inquiries to provide information and details of medical records.
  • Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
  • Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.

HIM Technician

DIGISTOR
Des Moines, Iowa
11.2004 - 05.2005
  • Developed and implemented new filing system for medical records to improve efficiency.
  • Organized storage of physical records, optimizing space utilization and accessibility.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Streamlined patient record retrieval process, significantly reducing wait times for medical staff.
  • Responded to external requests for patient information, adhering to strict privacy regulations.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.
  • Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Coordinated with IT department to resolve technical issues in electronic record systems, reducing downtime.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient records in compliance with security regulations.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Input data into computer programs and filing systems.
  • Facilitated smooth communication between departments by providing timely access to patient records.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
  • Assisted in transition to new electronic health record system, minimizing disruptions in access.

Emergency Communications secretary

Mercy Medical Center E.R.
Des Moines, Iowa
04.1998 - 10.2004
  • Provided training and mentorship to new unit clerks, sharing best practices for efficient work processes within the Emergency Room setting.
  • Adhered to HIPAA guidelines while handling sensitive patient information, protecting privacy rights, and maintaining confidentiality at all times.
  • Supported optimal patient care by ensuring timely retrieval of lab results and diagnostic reports for physicians.
  • Maintained accurate patient records by diligently updating electronic health systems with relevant data.
  • Enhanced communication between medical staff by promptly relaying critical information and updates on patient status.
  • Promoted a safe environment by maintaining a clean and organized unit clerk workstation throughout each shift.
  • Facilitated clear communication among nursing staff through diligent documentation and relay of physician orders.
  • Expedited delivery of urgent messages to appropriate personnel, improving response time to emergent situations.
  • Collaborated with interdisciplinary teams to coordinate seamless transitions between departments for admitted patients.
  • Contributed to a positive patient experience by providing compassionate assistance to patients and their families during their ER visit.
  • Ensured patient confidentiality by adhering to HIPAA regulations when handling sensitive information.
  • Improved patient flow by efficiently managing admissions, discharges, and transfers in the Emergency Room.
  • Streamlined patient discharge processes by assembling necessary paperwork and discharge instructions swiftly and accurately.
  • Utilized multiple PC applications throughout day.
  • Organized medical supply inventory, ensuring availability of necessary items for emergency procedures at all times.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Prepared and processed patient referrals and transfer requests.
  • Received and routed laboratory results to correct clinical staff members.
  • Played key role in transition to paperless record-keeping, reducing environmental impact and improving accessibility.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Sorted documents and maintained organized filing process.
  • Used computer software to store and retrieve data.
  • Maintained files, records, and chronologies of entry activities.
  • Followed data entry protocols, rules and regulations.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Verified accuracy of data entered into system to produce error-free reports.

Overview

26
26
years of professional experience

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Cristi CrooksBartender, HIM Specialist