Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Computerapplications
Timeline
Cristi Duvall

Cristi Duvall

Brownsboro,TX

Summary

HR professional with robust experience in talent acquisition, employee relations, and performance management. Known for fostering collaborative team environments and driving organizational success. Skilled in conflict resolution, compliance, and developing effective HR strategies. Adaptable and dependable, ready to support changing organizational needs.

Overview

20
20
years of professional experience

Work History

HR Generalist / Benefits Coordinator

Tyler Pipe
04.2022 - 11.2022
  • Responsible for the daily administration of benefit plans including medical, dental, vision, life, AD&D, short and long-term disability, and retirement plans
  • Open enrollment facilitator
  • Manage FMLA policies and procedures and act as the main point of contact for all leave of absence processes
  • A commitment to Diversity, Equity, Inclusion and experience implementing these concepts in a living, adapting organization
  • Recruiting/New-hire Orientations/Interviews/Onboarding/Terminations
  • Investigations / Disciplinary
  • Update payroll system with deductions and earnings based upon employee benefit selections
  • Create monthly spreadsheet to submit payments to Metlife for Basic/Vol Life and ADD
  • Work within the following to accomplish daily tasks: Texas OAG/E-Verify/Fidelity/Health Equity/Blue Cross BS of Texas and Alabama/Standard Vision/Payflex/Metlife

Human Resources Volunteer Coordinator

Mercy Ships
08.2020 - 03.2022
  • Assist HR Department in placement of manpower onboard ships in Africa and Belgium
  • Responsible for interviewing, selection, and placement of staff members
  • Work with international governments to ensure legal documentations such as Visas and immunizations are valid prior to travel

Human Resources Customer Services Manager

American Airlines
01.2017 - 10.2020
  • Lead a team of 3,200 American Airlines and IAM/Legacy US Airways employees
  • Accomplish staff results by communicating job expectations: plan, monitor, and appraise job results; coach, counsel, and administer employee discipline; develop, coordinate, and enforce systems, policies, procedures, and productivity standards that fall in line with company standards
  • Conducted Interviews/Process payroll/Labor Relations/Facilities and Aircraft Audits
  • Lead and direct airport personnel to perform their work in a safe and efficient manner
  • Work with the TWA & IBT Unions to ensure fair and ethical treatment of employees
  • Conduct 29(f) Union hearings and investigations regarding timecard fraud, travel irregularities, harassment, and violations of company policies
  • Complete on-the-job injury reporting and follow-up
  • Handle bereavement requests, change of shifts, new bid issues, employee travel, and any other immediate needs of employees
  • Organize and coordinate charter flights for the Dallas Cowboys and TCU

General Manager

United Airlines
06.2006 - 03.2011
  • All other duties as described with American Airlines above

Education

Masters in Business Management in Human Resources -

Liberty University
Status: Current Student

Bachelor of Science in Business -

Central Western University

Bachelor of Art in Theology -

BMA Theological Seminary
Status: Magna Cum Laude Graduate

Skills

  • HR policies and procedures
  • Onboarding and Orientation
  • Benefits Administration
  • Talent Acquisition
  • Payroll Administration
  • HR analytics
  • Employee Relations Management
  • Employment law compliance
  • Leadership

Accomplishments

  • Supervised team of 3,200 staff members
  • Nominated Who's Who Among Business Women in America
  • Nominated Who's Who Among Colleges and Universities
  • Numerous Safety and Financial Metrix Awards
  • Dean's List (4.0) GPA for 8 semesters

Affiliations

  • President and Founder of The Anchor House International Ministries - 501c3
  • SHRM and Rose City SHRM
  • American Heart Association-CPR Certification

Computerapplications

  • ICMS
  • Ultipro
  • Cognos
  • Excel (Advanced level)
  • MS Word
  • PowerPoint
  • OneNote
  • QuickBooks
  • ACT
  • Outlook
  • ADP
  • WorkEasy
  • Sabre

Timeline

HR Generalist / Benefits Coordinator - Tyler Pipe
04.2022 - 11.2022
Human Resources Volunteer Coordinator - Mercy Ships
08.2020 - 03.2022
Human Resources Customer Services Manager - American Airlines
01.2017 - 10.2020
General Manager - United Airlines
06.2006 - 03.2011
Central Western University - Bachelor of Science in Business,
BMA Theological Seminary - Bachelor of Art in Theology,
Liberty University - Masters in Business Management in Human Resources,

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Cristi Duvall