Serna Reyna
Glendale,AZ
Summary
Knowledgeable masseuse with 8 years of experience offering professional massage treatments to relieve muscle discomfort and aid relaxation. Practiced in wide-ranging massage techniques and methods. Service-minded, patient and flexible in challenging environments.
Overview
7
7
years of professional experience
Work History
Massage Therapist
Self Employed Services
07.2016 - Current
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Provided clear, concise instructions to clients to prepare for massage services.
- Maintained client treatment records and designed long-term care programs for return customers.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Maintained accurate and up-to-date client records.
- Prepared oils and lotions for massages.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
Chiropractic Assistant
Palmdale Chiropractic
04.2017 - 07.2023
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Education
GED -
Antelope Adult Education
Lancaster, CA08.2014
Skills
- Nail Care
- Rehabilitation
- Prenatal Massage
- Active Listening
- Aromatherapy
- Knead Muscles
- Treatment Planning
- Appointment Booking
- Joint Assessment
- Muscle Strengthening
- Critical Thinking
- Administrative Support
- Trigger Point Massage
- Deep Tissue Massage
- Intake Forms
Timeline
Chiropractic Assistant
Palmdale Chiropractic
04.2017 - 07.2023
Massage Therapist
Self Employed Services
07.2016 - Current
GED -
Antelope Adult Education
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