Cristi Harkins
Durham,NC
Summary
Results-driven Salesforce expert with 12+ years of experience specializing in designing and implementing forward-thinking innovative solutions tailored to unique business needs. Extensive experience in large-scale data migrations and maintaining data integrity. Skilled in leveraging process automations to streamline workflows and enhance user experience. Proven track record of driving digital transformation initiatives, optimizing business processes, and maximizing ROI. Holder of 7 Salesforce certifications, demonstrating a deep commitment to platform expertise and best practices.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Salesforce Consultant
The Hunley Group, LLC
08.2021 - Current
- Lead the design, implementation, and optimization of forward-thinking Salesforce solutions across various clouds and 3rd party applications, ensuring alignment with business objectives and industry best practices.
- Leverage declarative automations to automate processes, improve efficiency, and enhance user experience.
- Collaborate with clients to gather requirements and deliver scalable solutions.
- Serve as a trusted advisor, providing strategic guidance on maximizing clients Salesforce investments.
- Provide technical leadership and mentorship to junior consultants, fostering a collaborative environment.
- Troubleshoot complex technical issues and ensure minimal business disruption.
- Contribute to scoping and technical documentation.
- Stay current on Salesforce releases, identifying opportunities to leverage new technologies.
Senior Application Administrator, Salesforce
N-able (formerly SolarWinds and LogicNow)
03.2015 - 08.2021
- Supported system functionality and integrations for 900+ Salesforce users, including Sales, Marketing, Finance, Support and Product Management across several Salesforce platforms - Sales Cloud, Service Cloud, Experience Cloud, and various Einstein applications.
- Planned and executed large scale Salesforce migrations for several company spin-offs and acquisitions, including data cleansing, deduplication, transformation, and migrations from other Salesforce orgs and non-Salesforce systems.
- Led major projects, including custom in-house integrations that synced with N-able's product platforms, sales bots, Marketo, in-house and 3rd-party invoice and billing solutions, and a complete overhaul of Service Cloud with telephony, LiveAgent (chat), Case Flags, Email2Case, Coveo, and KnowledgeTree.
- Fostered data-driven decision-making and collaborated with scrum teams, and stakeholders to architect new solutions and deliver requirements.
- Delivered training, documentation and end-user support.
Salesforce Administrator & Manager, Sales Operations & Integrated Technologies
List Partners Inc.
11.2011 - 03.2015
- Ensured the smooth operation and continuous improvement of sales and marketing processes through internal systems management. This involved SugarCRM and Salesforce configuration, workflow optimization, user training, and development of insightful reports & dashboards for 50+ internal users.
- Provided vital technical support to various departments, including Account Management, Sales, Marketing, and Research.
- Led the implementation of Salesforce and migration from SugarCRM.
- Managed licensing, setup, and support for The List's client side CRM integrations.
Education
Business Information Systems
University of Alabama in Huntsville
HuntsvilleSkills
- Salesforce Clouds: Sales, Service, Experience, CPQ, Marketing, Manufacturing, Data
- Declarative Development: Flow Builder, Approval Processes, Validation Rules, Dynamic Forms
- Problem-Solving & Analytical Skills: Ability to analyze complex problems, identify root causes, and implement solutions
- Data Mapping & Transformation: Expertise in mapping data between source and target systems, and transforming data
- Data Cleansing & Deduplication: Identifying and rectifying data quality issues, eliminating duplicate records
- Data Validation & Testing: Rigorous testing to ensure data accuracy and completeness post-migration
- Data Migration Tools: Data Loader, DemandTools, Salesforce Inspector Reloaded
Certification
- Salesforce Certified Advanced Administrator
- Salesforce Certified Administrator
- Salesforce Sales Cloud Consultant
- Salesforce Certified Data Cloud Consultant
- Salesforce Certified CPQ Specialist
- Salesforce Manufacturing Cloud AP
- Salesforce Certified AI Associate
- Project Sherpa Consulting Certification
- ICAgile Certified Professional
Timeline
Senior Salesforce Consultant
The Hunley Group, LLC
08.2021 - Current
Senior Application Administrator, Salesforce
N-able (formerly SolarWinds and LogicNow)
03.2015 - 08.2021
Salesforce Administrator & Manager, Sales Operations & Integrated Technologies
List Partners Inc.
11.2011 - 03.2015
Business Information Systems
University of Alabama in Huntsville
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