Cristi Ropp
Crawfordville,FL
Summary
Results-oriented professional with extensive experience in Corrections and Healthcare Administration. Expertise in Regulatory Compliance, managing high-volume caseloads, and conducting assessments of medical and legal information. Proven track record in delivering exceptional customer service and collaborating with teams to ensure safety and efficiency. Committed to leveraging skills in compliance and process management to enhance organizational excellence.
Overview
22
22
years of professional experience
Work History
History Team
FL Board of Nursing
01.2025 - Current
- Ensured compliance by processing 40-60 licensure files daily.
- Evaluated medical and legal information to determine licensure eligibility.
- Utilized objective data and subjective evaluations to guide decision-making.
- Prepared legal assessments for presentation to Judicial Committees.
- Maintained applicant records in databases, ensuring accuracy and confidentiality.
- Drafted communications to verify documentation and resolve applicant discrepancies.
Phone agent
FL Board of Nursing
07.2022 - 01.2025
- Enhanced applicant satisfaction by professionally addressing 35–50 inquiries daily.
- Guided applicants on licensing and exam eligibility through thorough file reviews.
- Resolved complex inquiries by researching Florida Statutes and departmental policies.
- Provided clear information to facilitate timely completion of licensing requirements.
- Maintained regulatory compliance and attention to detail in a fast-paced environment.
Corrections Officer
Leon County Sheriff's Office
02.2020 - 10.2022
- Ensured safety and compliance for 50–75 inmates in housing units.
- Maintained order and promoted rehabilitation through education and discipline practices.
- Resolved conflicts and managed incidents collaboratively with fellow officers.
- Oversaw kitchen operations, ensuring security with 30 inmates and sharp utensil monitoring.
- Demonstrated crisis management and effective communication in high-stakes environments.
FL DOC
02.2018 - 06.2019
- Ensured compliance with facility standards while supervising 50–75 inmates daily.
- Maintained order and promoted rehabilitation through effective behavior monitoring and discipline.
- Resolved conflicts and managed lockdowns by collaborating with fellow officers.
- Oversaw kitchen operations, ensuring security by monitoring 30 inmates and sharp utensils.
- Demonstrated adaptability and crisis management in a high-stakes correctional environment.
Wakulla County Schools Transportation
03.2010 - 02.2018
- Transported Special needs students
- Trained drivers on the Special needs equipment
- Assisted with CPR training.
- Trained drivers on the safety of driving a special needs bus
- Kept the students paperwork secure
BTC
05.2004 - 03.2010
- Ensured timely delivery of rock, dirt, and sand to various job sites.
- Transported lawn debris efficiently to the transfer station for proper disposal.
- Cleared spoiled products to landfill post-hurricane, supporting disaster recovery efforts.
- Conducted thorough pre-trip inspections to maintain vehicle safety and compliance.
- Maintained cleanliness of truck interior and exterior for professional appearance.
- Managed log sheets and work tickets for effective vehicle servicing and maintenance.
PCMI
12.2003 - 05.2004
- Facilitated student transportation to second chance school for expelled individuals.
- Coordinated Friday field trip transportation for student engagement and learning.
- Maintained cleanliness of bus and saltwater aquariums for health and safety.
- Assisted at front desk as receptionist between transportation routes.
- Managed phone communications effectively while working at the front desk.
Education
G.E.D. -
State of WV
BS - psychology
CTU
Skills
- Records Management
- Customer Service & Effective Communication
- Attention to Detail
- Team Collaboration
- Time Management and Productivity
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
Timeline
History Team
FL Board of Nursing
01.2025 - Current
Phone agent
FL Board of Nursing
07.2022 - 01.2025
Corrections Officer
Leon County Sheriff's Office
02.2020 - 10.2022
FL DOC
02.2018 - 06.2019
Wakulla County Schools Transportation
03.2010 - 02.2018
BTC
05.2004 - 03.2010
PCMI
12.2003 - 05.2004
BS - psychology
CTU
G.E.D. -
State of WV