Cristian Alamillo

Handled customer complaints and compensation

Deescalated situations involving hostile customers, resulting in them leaving happy and wanting to come back despite prior complaints

Built relationships with customers who commented on how comfortable and at home they felt while dining at our restaurant

Upsold customers on various combo deals and sales offers, contributing to a 2-3% increase in sales for 4 consecutive years

Made weekly schedules for staff. Often times improvising when employees called in sick at the last minute, while also ensuring weekly hours did not exceed expected amount

Successfully trained numerous employees

Maintained a clean work environment at all times, resulting in a passing grade for several health inspections.

Complied with and adapted to new and strict COVID-19 health guidelines