Cristian Alarcon
Aurora,CO
Summary
Accomplished and customer-focused professional with over four years of experience in management, customer service, and translating. Seeking to leverage bilingual communication skills, leadership, and expertise in artist coordination for the Visiting Artist Coordinator role at Casa Bonita. Proven track record in managing and resolving customer complaints, scheduling, order fulfillment, and software/POS training. Fluent in Spanish and English, offering a unique ability to connect with diverse customers and performers, ensuring their satisfaction.
Overview
9
9
years of professional experience
Work History
Visiting Artist Coordinator
Casa Bonita
09.2023 - Current
- Thrives in a fast-paced environment, quickly adapting to unique needs.
- Coordinates with tech team for optimal artist working conditions.
- Fosters clear communication between artists and upper management.
- Handles guest complaints and inquiries, enhancing overall guest experience.
- Manages relations between the Entertainment Department, Accounting, and HR.
- Coordinates orientations and training on POS systems.
Production Technician / Order Fulfillment
Escape Artists
09.2020 - 09.2023
- Creates weekly and monthly production schedules.
- Manages supply inventory.
- Manages tools and supplies according to production schedules.
- Produces topical creams with precision.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
- Performs order fulfillment and packaging.
- Maintains high product quality and compliance with CDOR policies.
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
Machine Operator
Next 1 Labs
03.2019 - 09.2020
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Ensured accuracy with METRC cross-checks.
- Performed quality checks and product packaging.
- Maintained clean facility standards.
- Collaborated with team members to optimize production processes and improve overall performance.
Guest Service Manager
Towne Park
10.2017 - 02.2019
- Managed monthly service certifications and performance reports.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Maintained detailed records and reconciled valet ticket billing.
- Achieved a 450-day claims-free streak.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Recognized as an award-winning employee.
- Understood and implemented safety and emergency procedures.
Assistant Manager
Myxed Up Creations
08.2015 - 07.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Documented inventory counts and submitted reports.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Marketing
Colorado State University – Global
07.2024
Associate’s Degree - Mass Communications
Pueblo Community College
05.2011
Skills
- Fluent in Spanish and English
- Entertainment Management
- Revenue Reconciliation
- Point of Sale and Cash Handling
- Administrative Experience
- Scheduling and Order Fulfillment
- Customer Retention
- Software/POS Training
- Leadership and Training
- Excellent Attention to Detail
- Analytical and Problem-Solving Skills
- Organizational and Multi-Project Time Management
- Adaptive thinking
Languages
Spanish
Native or Bilingual
References
Available upon request
Timeline
Visiting Artist Coordinator
Casa Bonita
09.2023 - Current
Production Technician / Order Fulfillment
Escape Artists
09.2020 - 09.2023
Machine Operator
Next 1 Labs
03.2019 - 09.2020
Guest Service Manager
Towne Park
10.2017 - 02.2019
Assistant Manager
Myxed Up Creations
08.2015 - 07.2017
Marketing
Colorado State University – Global
Associate’s Degree - Mass Communications
Pueblo Community College
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