Cristian Ayala
Lancaster,CA
Summary
Experienced in restocking supplies, cleaning up spills and refilling drink orders. Knowledgeable about using POS and manual order systems, passing requests to kitchen staff and preparing final orders for customers. Reliable Order Taker with punctual nature and dedication to customer satisfaction. Offering positive personality, good people skills and organized approach to multitasking. Adept at taking accurate orders quickly to maximize turnover. Focused on keeping work areas neat, being professional at all times and meeting sales goals. Diligent and motivated Order Taker with excellent customer service skills and in-depth menu knowledge. Familiar with cash register operations and accurate cash handling demonstrated over [Number] years of experience. Calmly and efficiently manages high-volume guest needs.
Overview
14
14
years of professional experience
Work History
Order Taker
Domino's Pizza
02.2019 - 11.2019
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Developed a strong knowledge of product offerings to confidently answer customer inquiries and provide recommendations when needed.
- Demonstrated excellent multitasking skills under pressure; managed multiple telephone lines while efficiently processing orders.
- Refilled drinks, cleaned up spills and handled special requests between guest orders.
- Checked outgoing orders for accuracy before delivery.
- Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
Baker
Bread Brothers
04.2014 - 06.2014
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
Clerk and Bag Person
Jons Marketplace
02.2006 - 09.2008
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
GED -
Grover Cleveland Charter High School
Reseda, CA09.2024
Skills
- Guest Relations
- Cleaning skills
- Typing Speed
- Spill management
- Money Handling
- Memory retention
- Menu Memorization
- Payment Processing
- Supply Restocking
- Counter restocking
- Tracking packages
Languages
Spanish and English
Native or Bilingual
Timeline
Order Taker
Domino's Pizza
02.2019 - 11.2019
Baker
Bread Brothers
04.2014 - 06.2014
Clerk and Bag Person
Jons Marketplace
02.2006 - 09.2008
GED -
Grover Cleveland Charter High School
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