Cristian Ayala
Oceanside,CA
Summary
Results-driven Lead Mechanic known for high productivity and efficient task completion. Specialize in warranty policy development, claims management, and customer service excellence. Excel in communication, problem-solving, and team leadership, ensuring smooth operations and customer satisfaction.
Seasoned Warranty Supervisor with comprehensive background in warranty management and product quality assurance. Demonstrated strengths include effective communication, problem-solving skills, and ability to multitask in fast-paced environments. Skilled at coordinating teams for efficient warranty claims processing, resulting in increased customer satisfaction and cost savings. Previous roles have shown significant improvement in reducing warranty costs while maintaining high standards of service efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Mechanic
BikesOnline USA
211 Calle Pintoresco Suite A, San Clemente, CA 926
12.2025 - Current
- Supervised daily operations of bike maintenance and repair processes.
- Implemented streamlined workflows to improve service efficiency and customer satisfaction.
- Diagnosed complex mechanical issues using advanced diagnostic tools and techniques.
- Managed inventory control for parts and tools, ensuring optimal stock levels.
- Ensured compliance with safety standards and best practices in all repair activities.
- Managed workflow effectively by prioritizing tasks based on urgency, complexity, and available resources at hand.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Conducted quality inspections of completed work, ensuring all repairs met industry standards and customer satisfaction levels.
- Upheld high levels of cleanliness within the workshop area, preventing accidents and promoting a professional working environment.
Warranty Supervisor
Bikes Online Inc.
Carlsbad, USA
08.2023 - 12.2025
- Assist with ongoing staff training of Warranty Representatives.
- Works closely with the Warranty Manager to provide support where needed.
- Maintain a balance between company policy and customer benefit in decision making while keeping both the customer and company in your best interest.
- Runs and manages warranty claims for all brands being sold by Bikes Online.
- Actively working on Freshdesk to answer emails from our customers in the quickest timeframe possible.
- Provide support on Fresh connect and Slack for our CS team.
- Manage returns which have come back from our customers to be sent off for warranty.
- Maintain regular interaction with the Polygon warranty team (via WhatsApp and email) to keep relationships strong and ensure the warranty area can maximize outcomes.
- Provide technical advice and support to the customer service team to achieve resolution of aftersales cases.
- Provide ad hoc support to the team as requested
- Supervised warranty claims processing for customer service excellence.
- Coordinated with suppliers to ensure timely parts availability for repairs.
- Managed documentation of warranty claims and repair records efficiently.
- Resolved customer inquiries regarding warranty coverage and processes promptly.
- Implemented process improvements to streamline warranty operations and reduce delays.
Bicycle Mechanic
Bikes Online Inc.
Carlsbad, USA
06.2023 - 08.2023
- Installs, repairs, and replaces various bicycle equipment
- Maintain workshop organization and cleanliness
- Examine and detect any potential defects or damage on new or returned products
- Learn the industry and understand the products we offer on a technical level.
Mechanic/Salesman
Omega bicycles
Oceanside, USA
06.2022 - 06.2023
- Service and repair bicycles.
- Answer phone calls/emails and provide technical and sales information.
- Learn the industry and understand the products we offer on a technical level.
- Assist customers in the purchase and follow up/maintenance of their bikes.
- Maintain workshop organization and cleanliness.
Pharmacy Technician
OptumRX Home Delivery Pharmacy
Carlsbad, USA
07.2017 - 06.2022
- Reading medication orders and prescriptions and preparing labels
- Calculating quantities; assembling intravenous solutions
- Dispensing chemo medication; warfarin; anti virals; inhalants
- Inventory control
- Receiving, updating, putting medication away (cardinal orders)
- DMLSS (receiving, ordering, verifying, documentation of medication)
- Dispense of medication effectively and accurately at a fast paced environment
- Ability to stay focused while standing long periods of time
- Put away pallets of medication boxes (50lbs) along with proper documentation of all received items
- Acknowledgment of Warehouse safety and procedures
- Navigate in and between internal and external computer systems
Pharmacy Technician
Walgreens
Vista, USA
05.2015 - 06.2015
- Assisted customers with taking prescription orders and scanned incoming prescription orders.
- Experience with typing up prescriptions, filling prescription orders in high volume retail pharmacy.
- Completed data entry and filing daily.
- Assisted Pharmacist with translation of prescriptions consultations from English to Spanish for customers improved understanding.
- Maintained clean work setting and stocked supplies needed for next shift.
Lot Attendant
Bob Baker Mazda
Carlsbad, USA
01.2014 - 01.2015
- Provide courteous, reliable, and efficient customer services in accordance with customer expectations and established performance standards while monitoring and maintaining cleanliness of parking areas.
- Keep parking areas clean and orderly to ensure that space usage is maximized.
- Assist customers with locating vehicles or providing customers with instructions for locating vehicles.
- Patrol parking areas in order to prevent vehicle damage and vehicle or property thefts.
- Greet customers and open their car doors when required.
- Inspect vehicles in order to detect any damage.
- Actively looking for ways to help people. Perform additional duties and tasks as assigned.
Mechanic/Sales
Omega Bicycles
Oceanside, USA
01.2013 - 01.2014
- Service and repair bicycles.
- Answer phone calls/emails and provide technical and sales information.
- Learn the industry and understand the products we offer on a technical level.
- Assist customers in the purchase and follow up/maintenance of their bikes.
- Maintain workshop organization and cleanliness.
Tire Technician
Discount Tire
Vista, USA
01.2012 - 01.2014
- Follow proper safety and installation measures to ensure paperwork is complete and accurate prior to installing any product on vehicle.
- Perform wheel and tire installations, balance wheels, check for correct fit, rotate tires and repair damaged tires in accordance with proper procedures.
- Perform oil changes, under hood inspections, and basic alignments in accordance with proper procedures.
- Communicate with appropriate personnel any potential issues. Provide proper care, service, and maintenance of equipment, tools, and merchandise.
- Attend ongoing training on safety and new products.
- Ensure shop area is clean, organized, and safe; and able to react to change productively and handle other essential tasks as assigned.
Education
Diploma - Pharmacy Technician
UEI College
San Marcos, CA01.2017
High School Diploma -
El Camino High School
Oceanside, CA01.2011
Skills
High-level mechanical proficiency with a "customer-first" mindset regarding ease of assembly and product reliability
Ability to navigate Asana to improve operational efficiency
An analytical and data-driven mindset comfortable using warranty reports and shipping trend data to drive strategic design and packaging changes
Strong ability to lead, mentor, and provide technical guidance to regional warranty teams and international supplier partners
A proactive, independent thinker who can identify potential issues in the supply chain before they impact the customer
Highly detail-oriented with the ability to prioritize and manage high-pressure tasks and global travel schedules simultaneously
A deep personal enthusiasm for cycling with firsthand knowledge of current product trends and the end-user experience
Certification
- Certified Pharmacy Technician (CPhT), California State Board
- Pharmacy Technician Licensed, California State Board
Additional Information
Proficient with medical and pharmaceutical terminology, Bilingual (English/Spanish) in reading and writing, Proficient knowledge on computers: Microsoft Office, HIPAA certified, CPR certified, Very detail-oriented and ability to multi task, Excellent communication skills, Proficient in mathematical calculations, Hands on experience in using syringes, typing prescriptions, and compounding activities
Personal Information
Languages
Spanish
Professional Working
Timeline
Lead Mechanic
BikesOnline USA
12.2025 - Current
Warranty Supervisor
Bikes Online Inc.
08.2023 - 12.2025
Bicycle Mechanic
Bikes Online Inc.
06.2023 - 08.2023
Mechanic/Salesman
Omega bicycles
06.2022 - 06.2023
Pharmacy Technician
OptumRX Home Delivery Pharmacy
07.2017 - 06.2022
Pharmacy Technician
Walgreens
05.2015 - 06.2015
Lot Attendant
Bob Baker Mazda
01.2014 - 01.2015
Mechanic/Sales
Omega Bicycles
01.2013 - 01.2014
Tire Technician
Discount Tire
01.2012 - 01.2014
Diploma - Pharmacy Technician
UEI College
High School Diploma -
El Camino High School