Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cristian Balbuena

Silver Spring,MD

Summary


Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Self-Motivated work ethic to perform effectively in independent or team environments.

Overview

15
15
years of professional experience

Work History

Administrative Assistant

OB Gardens Llc
02.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Maintained accurate records of customer payments.
  • Monitored outstanding invoices and performed collections duties.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.

Customer Service Technician

Wayne Drywall CO
05.2015 - 01.2023
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Technician

Arbor Landscaping Inc
05.2013 - 10.2014
  • Prepared Installation Site for landscaping Identified, evaluated, and prioritized customer problems and complaints to ensure that all inquiries were successfully resolved Maintained positive client relations Maintained company safety and detailed time records Managed work schedules and allocated equipment Demonstrated to be well organized, detail oriented team player Assisted Customer's sale phone call's Documented Project Superintendents requests Assisted with coordination and supervision of maintenance crews Contacted and picked up merchandise from vendors.

Development Intern

Brookside Gardens Website
03.2010 - 05.2010
  • Created web-page for Horticultural Library department Greeted and addressed visitors in friendly and respectful way Handled and resolved tasks given by manager Organized horticultural books and took professional pictures for upload Ensured all tasks and needs were treated in nice manner Provided web searches for information on masters plant clinic Provided outstanding and exceptional service.

Education

CompTIA A+ Certification Course -

ASM Educational Center

Associate of Arts -

Montgomery College
Rockville, MD

High School Diploma - undefined

Wheaton High school
Silver Spring, MD

Skills

  • Exceptional listener and communicator who effectively conveys information verbally and in writing
  • Superb mechanical and technical communication skills to achieve superior customer satisfaction
  • Detail oriented
  • Team player
  • Well organized
  • Bilingual ( English and Spanish)

Timeline

Administrative Assistant

OB Gardens Llc
02.2023 - Current

Customer Service Technician

Wayne Drywall CO
05.2015 - 01.2023

Technician

Arbor Landscaping Inc
05.2013 - 10.2014

Development Intern

Brookside Gardens Website
03.2010 - 05.2010

Associate of Arts -

Montgomery College

High School Diploma - undefined

Wheaton High school

CompTIA A+ Certification Course -

ASM Educational Center

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