Cristian Barriga Vivas
Dallas,TX
Summary
Dynamic operations leader with over 11 years of experience in enhancing efficiency and safety, most recently at Safelite. Expertise in logistics optimization for distribution centers and e-commerce, achieving reliable next-day delivery. Proven track record as a WMS Subject Matter Expert, successfully leading multiple implementations. Committed to cultivating a culture of excellence through strategic planning and employee retention, consistently exceeding customer expectations.
Overview
12
12
years of professional experience
Work History
Director of Fulfillment Operations
Safelite AutoGlass
11.2023 - Current
- Led 12 fulfillment locations, including an operational launch of the Katy, TX, Fulfillment Center, becoming the 4th largest fulfillment location across the network, with 200k sq. ft. And a trending annual shipment of 456k glass units for their inaugural year.
- Participated and led by example in supporting the highest standards for safety and a healthy work environment, with an 86% total recordable injury rate reduction year over year.
- Managed an annual budget of $32M for 2024, beating our goal by $358k, with a focus on optimizing operational processes to reduce labor around overtime and temporary work.
- Oversee all day-to-day operations (receiving, returns, pass-through, inventory, dock-to-stock, shipping, and replenishments) while ensuring a strong focus on buyout reduction, shipment quality, and performance.
- Achieved a 3rd place finish out of 10 regions for the year 2024, demonstrating advancement from 7th place in the prior year by meeting 5 of 6 KPIs, with a total of 755k glass units shipped, and annual sales of $339M.
- Served as a Subject Matter Expert (SME) and led the first two Körber WMS implementations for our 78 fulfillment locations, which were previously operating under a paper-based WMS. Successfully deploying both locations within a 75-day period, and both locations achieving a ranking in the top 20 YTD.
- Developed and communicated the strategy for achieving the region’s mission, vision, values, and strategy. Implementation of fundamentals and standardization, with a focus on documented processes.
- Achieved a $113k cost savings with inventory loss by directing the leadership team to identify and document best practices for breakage, shrinkage, and scrap, where SOPs were created and administered across all locations within our region.
- Cross-functional collaboration with store operations to identify shipment delivery issues, and implement a three-point audit to improve shipment accuracy and quality by 50% within 30 days.
- Developed a strategic quarterly talent review and career succession plan by identifying performance by location and leaders, and created a bench that supported 11 internal promotions from lead level and up.
Senior Manager Supply Chain Product Owner
Safelite AutoGlass
10.2022 - 11.2023
- Led the implementation of Körber WMS across two distribution centers within eight months, executed a successful deployment, and achieved 97% efficiency against previous KPIs.
- Responsible for conducting leadership and associate training for all departments within the Distribution Centers, with a total of 79k units shipped, and reaching a 99% fill rate in week 1.
- Leading through engagement and motivation, understanding the needs of their current WMS, and creating a culture of trust where everyone is confident in sharing process-related concerns and working together to identify best practices to resolve operational gaps.
- Improved accuracy and streamlined receiving reporting by reviewing business requirements and applying innovative solutions, leveraging the implementation of Körber WMS.
- Implemented best practices during deployments to utilize UAT scripts and capture test scenarios to minimize operational impact in production environments, with only 2 severity incidents reported within the first month.
- Successful rollout of Ship to Store, deploying new capabilities with Quality Control, and a reduction of handling, getting inventory to the customer in the right condition and at the right time.
- I mentored leaders during site deployments across all facilities for readiness development and career progression within the organization, leveraging these applied skills in future deployments across other facilities.
General Manager
Winco
03.2021 - 11.2022
- Led planning and execution for 280k+ sq. ft. building start up with a monthly sale of $6M+ for restaurant supplies.
- Spearheaded strategic initiatives related to startup operational expense budgeting, import/export, DOT compliance, inventory control, establishment of key performance indicators, development of standard operating procedures, and oversight of day-to-day operations.
- Planned the new building layout and slotting of our facility, absorbing over 9,000 SKUs and fulfilling a monthly rate of over 4,000 orders within 48 hours.
- Designed and implemented Continuous Improvement initiatives shared across the organization, related to Workload Planning and allocation of Customer Orders.
- Responsible for fulfilling workload demands with screening, planned onboarding of 70+ roles, training across 13 departments, direct engagement, and development across all levels, with an increase of 35% temp to perm, while rewarding 11+ promotions.
- Oversaw project management activities, served as a Subject Matter Expert, identified requirements, and conducted User Acceptance Testing for the implementation of WMS prior to Go Live.
- Evaluate capabilities across all 13 sectors, identifying gaps, analyzing historical data, and prioritizing the development of departments with continuous improvement.
- Build road maps to success with Warehouse Manager and other critical roles, identifying and developing all-stars, with the ability to own challenging, but rewarding roles.
- Direct long-term business plans with the implementation of WMS (Blue Yonder) and ERP (NetSuite) systems for the Westcoast Distribution Center, ensuring alignment with corporate strategy direction and fulfilling a monthly 59k+ line rate.
- Work to understand customer impacts and needs across 23+ states and international orders, diagnosing complex barriers with long-term solutions, and anticipating challenging factors with lessons learned, creating and implementing mitigation plans and strategies.
- Work with the VP of Operations to implement best practices and the development of Standard Operating Procedures to mitigate over $1M in demurrage charges, with an increase of 100% in overseas inbound shipments.
Operations Supervisor
Fanatics, Inc.
02.2020 - 03.2021
- Interim Operations Manager during peak season overseeing third shift, leading 4 supervisors and successfully executing HOT market and seasonal volume.
- Mentor 9 leads across 7 departments while planning and coordinating staffing requirements to maximize efficiency and profitability across outbound.
- Successfully onboarded 300+ seasonal employees within a 1 month span on a seasonal shift for execution of peak capacity, 845k units shipped in a week.
- Achieved a new fulfillment center record of 170k units shipped in 24 hours exceeding planned shipping capacity by 23%.
- Report weekly outbound performance to the network analyzing captured metrics; identify deficiencies and develop action items to implement process improvements.
Operations Supervisor
DHL Supply Chain - Bayer Pharmaceuticals
11.2013 - 02.2020
- Manage 2 Operations Supervisors, Receiving/Shipping department, Inventory Control, Ecommerce, and 30+ hourly associates during daily operations
- Site JDA NTV 2017.2 Super user; championed implementation and training during go live of new WMS for the first DHL Life Science facility in North America.
- Supervise receiving dock operations with an annual case count of 4.1 million while achieving inbound dock to stock goal month over month.
- Oversee shipping and accuracy of deliveries with a monthly average of 300,000 cases shipped and an annual accuracy of 99.99% versus a target of 99.80%.
- Daily review of Labor Management System for all hourly employees to coach on productivity and develop career path Manage all aspects of inventory control, which includes researching inventory discrepancies and maintaining an inventory accuracy of 99.99%.
- Review, prioritize, and organize production/staffing on a daily, weekly, and monthly basis to ensure customer requirements are met and building is operating within agreed budget.
- Train staff on all current revisions of Standard Operating Procedures and Work Instructions to ensure compliance with FDA, DEA, and local agencies.
Education
High School Diploma -
Ed W. Clark High School
Las Vegas, NV01-2012
Skills
- Change management
- MS Office proficiency
- WMS Subject Matter Expert
- Executive communication
- Strategic planning
- Customer service excellence
- Results-oriented mindset
- Project management
- Business process optimization
- Efficiency and safety initiatives
- Leadership in distribution centers
- Employee motivation and relations
- Bilingual communication (English/Spanish)
- Critical thinking and problem-solving
Accomplishments
- 2023 Safelite Spirit Award Winner
Timeline
Director of Fulfillment Operations
Safelite AutoGlass
11.2023 - Current
Senior Manager Supply Chain Product Owner
Safelite AutoGlass
10.2022 - 11.2023
General Manager
Winco
03.2021 - 11.2022
Operations Supervisor
Fanatics, Inc.
02.2020 - 03.2021
Operations Supervisor
DHL Supply Chain - Bayer Pharmaceuticals
11.2013 - 02.2020
High School Diploma -
Ed W. Clark High School
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