SOFIA GOMEZ

• Maintained detailed records of all investigations, ensuring compliance with company policies and regulatory requirements.
• Reduced fraud cases by implementing effective detection strategies and monitoring systems.
• Analyzed chargeback claims for legitimacy before processing refunds or adjustments, safeguarding company assets from misuse or abuse.
• Developed comprehensive reports for senior management highlighting key trends in fraudulent activity and recommended loss prevention strategies.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• In Charged of the orders that came from the website as wells as the delivery o shipping of them.
• In charged of the customer that came without appointment

I was trained to answer calls, answer and solve any concerns that the costumer had, I was in charge of helping people with: Emergencies, making appointments, receiving messages, giving directions, etc.

I was a cashier, I was in charge of sections in the store, in the store it was required to have an aptitude to offer products such as credit cards that in which I had a really extraordinary performance.