Cristian Castillo-Diaz

CHKD Thrift Store

07.2024 - 05.2025

Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Responded promptly to requests for assistance, spills and customer inquiries.
Worked with floor team and managers to meet wide range of customer needs.
Learned duties for various positions and provided backup at key times.
Operated cash register to record transactions accurately and efficiently.
Built relationships with customers to encourage repeat business.
Restocked and organized merchandise in front lanes.
Facilitated positive shopping experience, greeted customers warmly upon entry.
Reduced processing errors by meticulously following transaction procedures.
Enhanced customer service experience by efficiently processing purchases and returns.
Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Strengthened team morale and cooperation by assisting coworkers during peak hours.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Streamlined checkout process for increased efficiency and reduced waiting times.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Answered questions about store policies and addressed customer concerns.