Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cristian Castro Rivas

Miami,FL

Summary

Coordinated Office Manager with detailed understanding of dental terminology and patient procedures. Meticulous record-keeper with 6 years of experience handling sensitive medical information. Patient-oriented insurance mediator, inputting procedure codes with specificity for proper billing designations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

LEAD DENTAL MANAGER

NICKLAUS CHILDREN'S HEALTH SYSTEM
06.2021 - Current
  • Improved overall team performance by conducting regular staff training sessions and one-on-one meetings for skill development.
  • Implemented a streamlined patient check-in process, reducing wait times and enhancing the overall customer experience.
  • Supervised dental assistants, hygienists, residents, attendings and front-office staff to maintain a high level of productivity and professionalism within the practice.
  • Conducted regular audits to evaluate office performance metrics, using data-driven insights to inform strategic decision-making in areas such as staffing levels, scheduling efficiency, and practice growth opportunities.
  • Scheduled all type of appointments, managed pre-auth and verified insurance coverage.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Oversaw maintenance of office facilities, coordinating repairs or improvements as needed

Dental Office Manager

Pediatric Dental Center of Homestead
01.2018 - Current
  • Patient Engagement (Front Desk and other sectors)
  • Organize office itinerary daily
  • Report on office production and shortcomings
  • Upkeep of administrative records
  • Communicating expectations to practice team
  • Maximizing professional and operational effectiveness.

Education

Dental Assistant -

Florida National University
01.2018

Skills

  • Complete understanding of how a dental office should run
  • Excellent communication skills
  • Team leader qualities with the ability to help grow professional relationships
  • Good grasp of Microsoft [Word, PowerPoint, OutLook, etc]
  • Dental software [Eaglesoft, Open Dental, Dentrix and Dolphin]
  • Problem-solving abilities
  • Multitasking Abilities
  • Bilingual [English and Spanish]

Certification

  • Certified Dental Assisting.
  • X-ray certified

Timeline

LEAD DENTAL MANAGER

NICKLAUS CHILDREN'S HEALTH SYSTEM
06.2021 - Current

Dental Office Manager

Pediatric Dental Center of Homestead
01.2018 - Current

Dental Assistant -

Florida National University

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Cristian Castro Rivas