Cristian Cruz

The Site Manager will oversee operations in a hotel setting in Long Island City, New York, primarily serving Spanish-speaking immigrants or guests. Responsibilities include leading the on-site team, collaborating with internal and external stakeholders, and ensuring exceptional customer experiences in clinical settings.

• Conducted thorough risk assessments to proactively address potential issues before it escalated into costly problems.
• Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Intake process of new guest into system called Salesforce

• Oversees all aspects pertaining to scheduling, storing, and entering patient information
• Manage over 36 employees while monitoring field work
• Directed Employees on patient care skills to incorporate into their daily routines
• Apply the best project management practices in the development, initiation, planning, execution, monitoring, and closure of projects.

• Educate personnel on procedures
• Participated in skills training for new hires to learn patient care
• Oversee 3-4 Teams of 12 employees
• Registered patients under multiple software
• Deliver daily escalations in a timely manner
• Revise as well as replenish equipment for sanitary purposes to patient care.

• Record patients' medical history, vital statistics, or information such as test results in medical records
• Install medical lab equipment
• Interview patients to obtain medical information and measure their vital signs, weight, and height
• Clean and sterilize instruments and dispose of contaminated supplies
• Swabbed Students and staff for The Department of Education for COVID testing
• Measure and record patient vitals and entered them into the Eclinical system.

• Answer customers' questions, and provide information on procedures or policies
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store
• Greet customers entering establishments
• Customer Service
• Collect / inputted payments for customer orders
• Trained new employees how to work the register, cook food, clean, and stock items.