Cristian De Leon

• Installed and configured home theaters, instructing consumers on proper equipment usage.
• Employed best practices and safety protocols during equipment installations.
• Performed troubleshooting of technical issues related to video and audio.
• Installed and programmed audio-video and smart home technologies and equipped customers to operate.

• Identify Suspicious Claims: Investigate insurance claims suspected of being fraudulent, stemming from criminal activity, arson, falsified documents, or unnecessary medical procedures.
• Record Data and Statements: Document all relevant information and statements in a comprehensive report.
• Conduct In-Person Interviews: Visit claimants to obtain oral statements, ensuring a thorough understanding of their perspective and the circumstances surrounding the claim.
• Capture Visual Evidence: Take photographs and meticulously document any suspicious activity or physical evidence related to the claim.
• Review Audio and Video Surveillance: Examine any audio or video surveillance footage relevant to the claim. b. Transcribe all relevant content accurately. c. Properly document all observations made during the review process.

• Consulting with Witnesses: We engage with witnesses to gather essential information regarding the incident in question. Their firsthand accounts provide valuable insights into the events leading up to the claim.
• Reviewing Police Reports: We carefully analyze police reports related to the incident. These official documents often contain critical details and evidence relevant to the claim
• Compiling Evidence from Multiple Sources: We gather and compile evidence from various sources, including but not limited to: Surveillance footage Medical records Expert opinions Documentation from involved parties

Through these investigative efforts, we work diligently to determine liability and provide insurance companies with a comprehensive assessment of each claim.

• Collaborated with a handyman on diverse maintenance and repair projects, including structures, equipment, and fixtures
• Prioritized safety by adhering to protocols and regulations for the well-being of team members and clients
• Demonstrated proficiency in technical skills such as carpentry, plumbing, and electrical work, with a focus on effective tool management
• Additionally, offered exemplary customer service by promptly addressing client inquiries and concerns, resulting in high client satisfaction levels.

• Provided quality phone-based customer service, handling various tasks including account management, billing, troubleshooting, and more
• They demonstrated accountability, collaborated with upper management to improve processes, maintained product knowledge, and coordinated with the Call Center Supervisor for efficient operations
• Their responsibilities included assisting representatives, acknowledging customer inquiries promptly, troubleshooting, staying updated on the latest devices, providing floor support, and mentoring new hires
• Their focus was on enhancing customer satisfaction and service quality in the mobile sector.

• Managed comprehensive end-to-end billing inquiries, addressing a spectrum of concerns from general questions to payment-related issues. Also, facilitated troubleshooting sessions with customers to resolve complex problems related to Spectrum Mobile devices and mobile phone services, leveraging various diagnostic tools and resources.
• Demonstrated accountability by following through on all necessary customer touch points with appropriate sense of urgency.
• Worked with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures.
• Remain current and knowledgeable on every aspect of supported product.
• Identified training and skill gaps, and provide proactive feedback and recommendations for improvement.