Summary
Overview
Work History
Skills
Websites
Accomplishments
Languages
Timeline
Generic

Cristian De Leon

VALLEJO

Summary

Operations-focused and results-driven professional with extensive experience in department leadership, technical automotive services, and high-volume sales environments. Skilled in team mentorship, problem-solving, and driving performance improvements with measurable impact. Experienced in bridging operational execution and customer-focused solutions, ensuring efficiency and reliability in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Department Operations & Team Lead

Costco Wholesale
09.2022 - Current
  • Lead departmental operations, managing workflows, mentoring associates, and driving performance to meet and exceed departmental goals.
  • Coach and train technicians, including those in supervisory roles, ensuring consistent compliance to operational standards.
  • Collaborate directly with management to resolve customer issues, optimize processes, and implement solutions that improve department efficiency and satisfaction.
  • Oversee performance metrics, workflow management, and team accountability, ensuring smooth operations in a high-volume environment.
  • Recognized as a key problem solver, consistently stepping in during high-pressure situations to maintain performance standards.


Tire Operations Specialist / Technician

Costco Wholesale
06.2017 - 09.2022
  • Managed tire services and sales operations, ensuring inventory accuracy and efficient workflow to meet departmental targets.
  • Trained and mentored new hires on technical procedures, software use, and operational standards, improving team competency and efficiency.
  • Assisted colleagues in high-volume periods to maintain workflow and timely completion of service orders.
  • Served as a coordinator between department staff and management, participating in problem-solving discussions to improve customer satisfaction and operational outcomes.
  • Supported B2B/B2C operations with business partners such as Michelin, Bridgestone, and BFGoodrich, ensuring accurate order fulfillment and timely delivery.


Front End Assistant

Costco Wholesale
02.2016 - 05.2017
  • Oversaw daily cash operations and customer service, ensuring smooth front-end transactions.
  • Conducted inventory checks and used company software to generate invoices and track sales data.
  • Assisted in training new hires and improving workflow efficiency, contributing to operational reliability in a high-volume retail environment.
  • Assisted in implementing small workflow improvements that boosted overall front-end efficiency.

Skills

  • Team Leadership & Mentorship
  • Operational Strategy & Workflow Management
  • Problem-Solving & Process Improvement
  • Technical Automotive Service
  • High-Volume Sales & B2B/B2C Operations
  • Inventory Management & Systems Use
  • Conflict resolution
  • Attention to detail

Websites

Accomplishments

  • Maintained $2,000,000 in sales in 2019, positioning the warehouse in the top 10 in the San Francisco Bay Area.
  • Adapted to dual responsibilities amid staffing challenges in 2022, delivering consistent results and sustaining department efficiency
  • Recognized for mentoring team members into leadership roles, strengthening department capabilities and performance.
  • Streamlined department workflows by implementing best practices and training programs, improving efficiency and reducing service delays.
  • Partnered with management to develop and implement operational solutions, driving team performance and consistently delivering exceptional results and customer satisfaction.

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Department Operations & Team Lead

Costco Wholesale
09.2022 - Current

Tire Operations Specialist / Technician

Costco Wholesale
06.2017 - 09.2022

Front End Assistant

Costco Wholesale
02.2016 - 05.2017

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Cristian De Leon