Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristian Delfin

Lansing,IL

Summary

Dedicated manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Shift Manager

NorthPoint Fresh
05.2022 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervise employees and oversee quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Adhere to company standards and compliance requirements for operations and cleanliness of areas.
  • Enhanced processes by pinpointing bottlenecks and working with supervisors to resolve/mitigate.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.

Operations Manager

Biagi Bros.
06.2019 - 03.2022
  • Review of monthly P&L to assess financial spending patterns and cost saving measures.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Devised processes to boost long-term business success and increase profit levels.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Assistant Operations Manager

Biagi Bros
06.2018 - 05.2019
  • Responsible for implementing workflow procedures to accommodate daily customer needs.
  • Providing customer support in escalated situations and mitigation process.
  • Coordinated with Operations Manager in different operational issues and promotional activities.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
  • Monitored key performance metrics to identify areas for improvement.

Senior Warehouse Supervisor

Biagi Bros
03.2016 - 05.2018
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.

Inventory Manager

Biagi Bros
09.2014 - 02.2016
  • As the Inventory Specialist of our 3PL warehouse, my role was to maintain and control 40 million pounds of finished goods and ensure that all products stored within our warehouses were accounted for and in the proper storing locations
  • I was the direct contact between Cargill's customer service team ensuring that our WMS systems, Dynamic AX and SAP were discrepancy free using EDI protocols.
  • Created and updated regular inventory reports and records.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.

Education

GED -

Richard J. Daley College

Associate's - General Studies

Harold Washington College
Chicago, IL
10.2020

Skills

  • SAP (10 years)
  • MICROSOFT DYNAMICS (10 years)
  • Operations Management
  • Warehouse Management
  • Shipping & Receiving
  • Team Management
  • Project Management
  • Process Improvement
  • Inventory Control
  • Warehouse Distribution Experience
  • Recruiting
  • Employee Orientation
  • Schedule Oversight
  • Safety Compliance
  • Interpersonal Skills
  • Logistics Management

Languages

Spanish - Fluent

Timeline

Shift Manager

NorthPoint Fresh
05.2022 - Current

Operations Manager

Biagi Bros.
06.2019 - 03.2022

Assistant Operations Manager

Biagi Bros
06.2018 - 05.2019

Senior Warehouse Supervisor

Biagi Bros
03.2016 - 05.2018

Inventory Manager

Biagi Bros
09.2014 - 02.2016

GED -

Richard J. Daley College

Associate's - General Studies

Harold Washington College

Similar Profiles

CREATE PROFILE
Cristian Delfin