CRISTIAN DIAZ
Clermont
Summary
Highly professional and organized Manager with extensive experience in overseeing daily office operations and leading administrative staff to ensure high-quality service delivery. Demonstrates strong communication, leadership, and multitasking abilities, combined with foundational knowledge of accounting principles, labor laws, and business ethics to maintain efficient and compliant operations.
Overview
13
13
years of professional experience
Work History
Operations Manager
Eastern Treats
Orlando
10.2024 - Current
- Maintaining credentials for OSHA and FDA.
- Running day-to-day operational practice and manufacture plant
- Organizing daily team meetings, and weekly client meetings
Practice Manager
Optum
Orlando
06.2023 - 09.2024
- Creating and ensuring a teamwork safe environment as well as addressing staff issues.
- Teaching and providing 5 Star customer service training
- Creating team building activities.
Practice Manager
Village Medical
Orlando
05.2022 - 05.2023
- Providing educational or informative materials, including pamphlets and brochures for patients as well as ensuring patient satisfaction by responding to inquiries and resolving complaints in a timely manner
- Ensuring patient satisfaction by responding to inquiries and resolving complaints in a timely manner.
- Hiring and training healthcare management staff as well as addressing staff issues, and conducting regular performance reviews
Practice Manager
CenterWell
Leesburg
02.2013 - 05.2022
- Complying and keeping current with federal, state, and local regulatory requirements, including industry trends and best practices
- Overseeing daily office operations of the healthcare facility to ensure smooth work-flow daily as well as supervising and scheduling staff in an efficient and cost-effective manner
- Drafting reports for senior management timely and accurately as well as maintaining accuracy and confidentiality of patient and medical records
Education
A.A. -
Sanford Brown
New York, NYSkills
- 5 Star customer service
- Retention Specialist
- Leadership & people management
- Communication & Interpersonal skills
- Compliance & regulations
- Microsoft office
- Problem solving
- Team building
Languages
Spanish
Native/ Bilingual
Timeline
Operations Manager
Eastern Treats
10.2024 - Current
Practice Manager
Optum
06.2023 - 09.2024
Practice Manager
Village Medical
05.2022 - 05.2023
Practice Manager
CenterWell
02.2013 - 05.2022
A.A. -
Sanford Brown